Video Teller

We are seeking a skilled Video Teller to join our team at ALEC Credit Union. As a Video Teller, you will be responsible for completing Interactive Teller Machine (ITM) transactions, providing exceptional customer service, and promoting the benefits of our digital banking services.

Key Responsibilities:

• Perform Universal MSR functions, including accepting share deposits and loan payments, disbursing cash from accounts, and check presentment within designated limits.
• Transfer amounts from members' accounts as directed.
• Work independently to resolve issues, utilizing effective problem-solving skills and position authority to make on-the-spot decisions.
• Research and solve member issues, completing follow-up work and referring situations to appropriate branch staff or department when necessary.
• Multitask by working with multiple software programs concurrently to complete transactions, while communicating with members.
• Clearly communicate the proper use of drive-thru and interactive kiosk, handling member objections and anxiety to new technology.
• Develop relationships with members to identify sales opportunities and actively cross-sell credit union products and services.
• Maintain knowledge of all credit union products and services, promotions, policies, and procedures.
• Follow policies and procedures set forth by the credit union.
• Demonstrate a solid understanding of fraud and other risks associated with ITM transactions.
• Comply with all Federal and State banking laws and related regulations.
• Report suspicious activity through proper channels.

Secondary Responsibilities:

• Assist the Call Center with completing daily reports, tickets from LSI, respond to member emails, and serve as a backup for taking calls when necessary.
• Fulfill Receptionist duties as needed.

Requirements:

• High School Diploma or equivalent (GED)
• Associate's degree in Business Administration or related field preferred
• One year of customer service or sales experience required
• Two years of experience within a financial institution in a similar ITM/video position preferred