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Rooms Controller

2 months ago

Napa, United States Stanly Ranch Full time
Job DescriptionJob DescriptionCompany Description

Company Description

A private Napa Ranch cultivating the future of wellbeing. Stanly Ranch - a land that was established with legacy in mind and furthers its progression now with enlightened 21st century ideals. A vanguard in the movement toward holistic wellbeing, Stanly Ranch empowers an immersive agricultural experience intended to not only revitalize those lucky enough to visit, but to leave them transformed. Guests, owners, and locals alike will be captivated by an active and engaged private ranch lifestyle uniquely curated to nourish the mind, body, and soul through a rare connection to the land and its bounty.

Job Description

Job Description

As the Resort’s Rooms Controller, duties will entail many facets of auditing reservations for the resort. Ensuring accuracy of room assignments, billing  needs, and other tasks, you’ll work closely with the resort's Reservations Team, Operations Teams, and Sales Teams

Below are tasks related to the frequency of completing them: daily, weekly, monthly and yearly. Following are duties in an additional assignment in Rooms Controller.

Checking Reservations Created Yesterday

  • Rooms plotted, moving other reservations around if need be to plot room
  • Rate info verified, proper initial deposit taken (half or full based on cxl policy window)
  • Any qualifying notes to put on the reservations (cxl. policy info, rate package info, etc.)
  • If 3rd party booking, create the proper billing patterns and add any qualifying notes.
  • Verifying correct room assignment and notes on file regarding any rate info package
  • When time permits, do similar process for any reservations created today thus far

Cancellation Report Running

  • Utilize reports via Opera to check all Cancellations done the day or days prior to running
  • Ensure deposits are refunded where able, applying cancel fees where applicable
  • Keeping up with these reports helps made End of Quarter/End of Year Deposits Ledger cleaning smoother

Room Plan Management and Straight Line Optimization

  • Checking for any straight line availability issues or needs
  • Upgrading where applicable to create multi-night booking windows where there weren’t any at all or for specific room categories
  • Keen observation on all sold out opportunities

Monthly/Yearly Tasks

  • Deposit Ledger Management
  • Audit the resort’s deposit ledger reports
  • Amend all necessary accounts with deposits from canceled reservations that need refunded, forfeited, or moved forward to future reservations, active or PM Holds
  • At Year End, ensure everything applicable is moved forward to the next year where needed, and refunded or forfeited if needed

Ongoing Tasks

  • Daily Room Plotting, working with Front Desk and Housekeeping as rooms become available
  • Chatting with guests regarding arrivals, in room requests, etc., via chat base systems that may be in place
  • Room assignment with amenity requests, relaying with coinciding FB team or other that delivers them
  • Double checking future room plotting for upcoming guests and stays in the week or 2 weeks out
  • Billing matters, Departures, Open Folios

Hourly Rate: $35.00

Qualifications

  • Previous experience in hotel or hospitality operations, particularly in group reservations or rooms coordination preferred.
  • Strong communication and interpersonal skills and excellent organizational and multitasking abilities.


Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

SRGA Resort LP is an Equal Opportunity Employer, M/F/D/V. SRGA Resort LP provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, SRGA Resort LP complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.