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Parts Manager

3 months ago

Memphis, United States Acura of Memphis Full time
Job DescriptionJob DescriptionJob Summary We are looking for a Parts Manager to join our team The right candidate will have a strong background in automotive parts management and customer service. The day-to-day duties of this role include leading the parts department, handling the parts inventory, and effectively training and supervising all parts counter associates.  Benefits Responsibilities
  • Lead the parts department, retail and wholesale customers
  • Accomplish objectives through the use of proper purchasing procedures and inventory control
  • Handle the parts inventory and track all expenses
  • Work with the Service Manager to ensure parts are in-stock or ordered in a timely manner as needed for all scheduled repairs
  • Effectively train and supervise all parts counter associates to meet department and company goals; handle stock order procedures
  • Handle and resolve customer complaints courteously and professionally
  • Keep up-to-date on manufacturer warranty, policy, and return procedures
  • Knowledge and compliance with the federal, state, and local regulations that affect operation
  • Ensure that all employees follow their assigned work schedules and enforce to the absenteeism, reporting and tardiness policy
  • Forecast goals and objectives for the department and strive to meet them
  • Hire, train, motivate, counsel and monitor the performance of all parts department staff
  • Ensure that incoming inventory is stocked in the correct location
  • Maintain a stabilized inventory consistent with the requirements of the defined areas
  • Accurately price parts and accessories using the proper pricing source and keep the computer system up to date
  • Implement & carry out safety requirements
  • Demonstrate behaviors within Company’s Values in all interactions with customers, co-workers and vendors
Qualifications
  • 2+ years of related experience in an automotive parts management position preferred
  • 2 years of sales experience preferred
  • Excellent customer service skills
  • Professional appearance and work ethic
  • High school diploma or equivalent
  • Detail-oriented and organized
  • Valid driver's license and clean driving record
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.