Call Center Analyst

3 weeks ago


Harrisburg, United States LingaTech Full time
Job DescriptionJob DescriptionHybrid - Contractors will work 5 days in the office and 5 days out of the office.
Candidates must be local to Harrisburg, PA


This position will focus on call center work. The Call Center Analyst will be taking calls and helping people on the computer with logins, resets and assistance getting through applications and escalating tickets to tier two when necessary. The Call Center Analyst analyzes and troubleshoots business application support problems and applies their understanding of computer software, hardware products, and application services to resolve user problems.

Responsibilities:
  • Receives telephone calls and e-mails from users having problems using business application or inquiring how to use specific aspects of the applications.
  • Ascertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, or is an application issue and logs in tracking system.
  • Escalates issues in accordance with defined procedures.
  • Assists users through problem solving steps.
  • Uses technical databases to research problems, and talks with co-workers to research problem and find solution.
  • Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.
  • Assists in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment.
  • Provides accurate and complete answers to general use and administrative environment questions in a timely manner.
  • Communicates accurate and useful status updates.
Requirements:
  • 0-2 years of experience creating ServiceNow incidents
  • 0-3 years of experience running daily data reports
  • 3 years of experience performing computer repairs
  • 3 years of experience responding to help desk questions via phone and email

Powered by JazzHR

GgUQDM4KCG



  • Harrisburg, United States eGrove Systems Full time

    Help Desk Analyst/Call Center Analyst Harrisburg PA Duration: 12+ Months Description: Contractors will work 5 days in the office and 5 days out of the office. They can actually do 8AM – 4:30AM or 8:30AM to 5PM whichever of those two shifts they want. They may come into the office while they are in training though and once they get up to speed, then will...

  • Call Center Analyst

    2 weeks ago


    Harrisburg, United States eGrove Systems Full time

    Job DescriptionJob DescriptionHelp Desk Analyst/Call Center AnalystHarrisburg PADuration: 12+ MonthsWork Type: Independent contract (1099) or Contract W2 (Contract full-time) without benefitsNo C2C or Corp to CorpDescription:Contractors will work 5 days in the office and 5 days out of the office.They can actually do 8AM 4:30AM or 8:30AM to 5PM whichever of...


  • Harrisburg, United States Ark Solutions Full time

    Ark Solutions Inc is looking for Help Desk Analyst/Call Center Analyst!Position: Help Desk Analyst/Call Center Analyst Location: Harrisburg, PA Duration: 12 Months and possibility of extensionDescription: The Help Desk Analyst/Call Center Analyst is doing call center work. They are taking calls and helping people on the computer with logins, resets and...


  • Harrisburg, United States EGROVE SYSTEMS CORPORATION Full time

    Job DescriptionJob DescriptionTitle: Help Desk Analyst/Call Center AnalystHarrisburg PA - OnsiteDuration: 12+ MonthsRequired Exp: 3 to 5 years+Note:Contractors will work 5 days in the office and 5 days out of the office.They can actually do 8AM 4:30AM or 8:30AM to 5PM whichever of those two shifts they want.They may come into the office while they are in...


  • Harrisburg, United States EGROVE SYSTEMS CORPORATION Full time

    Job DescriptionJob DescriptionTitle: Help Desk Analyst/Call Center AnalystHarrisburg PA - OnsiteDuration: 12+ MonthsRequired Exp: 3 to 5 years+Note:Contractors will work 5 days in the office and 5 days out of the office.They can actually do 8AM – 4:30AM or 8:30AM to 5PM whichever of those two shifts they want.They may come into the office while they are in...

  • Call Center Agent

    3 weeks ago


    Harrisburg, United States Dasher Full time

    **Call Center Agent** **Overview**:Dasher exists to help people live happy, healthy lives. Dasher’s values center around providing encouragement, compassion and support to our fellow team members, and paying those values forward when interacting with our clients and our community. Joining our team as a Call Center Agent provides an opportunity to work in...

  • Call Center Manager

    2 weeks ago


    Harrisburg, United States Focal Point Remodeling Full time

    **Qualifications and Performance Expectations** - 3+ years or more experience in a Management or Supervisory role in a Call Center. - Capable of providing direction and leadership, with a focus on performance and behavior expectations, to the call center team. Experience with inside sales and lead generation. Coaching, motivating & mentoring individuals...

  • Call Center Agent

    1 month ago


    Harrisburg, United States Luxury Bath Technologies Full time

    Job DescriptionJob DescriptionLuxury Bath of South Central PA is one of the fastest growing brands in the acrylic bath remodeling industry. We are looking for quality people to join our winning team. Our goal is simple, to beautify bathrooms across North America by manufacturing and installing attractive, durable and maintenance-free bath remodeling...


  • Harrisburg, United States Clark Resources Full time

    **Bilingual Call Center Representative**: **Remote - Harrisburg, PA, 17110**: **Job Summary**: **Key Responsibilities**: - Answer incoming calls and respond to customer inquiries in a professional and courteous manner - Provide accurate information about products and services to customers - Resolve customer complaints and issues in a timely and effective...


  • Harrisburg, United States Allurion Technologies Full time

    Job DescriptionJob DescriptionWhy Allurion?We are overjoyed to be recognized as one of Deloitte’s top 500 fastest-growing technology companies in the US! But wait, there’s even more excitement in store! Get ready for an incredible new journey as we proudly announce our official public listing ALUR. This momentous milestone opens up a new era filled with...


  • Harrisburg, United States UPMC Full time

    **Purpose**: Serves as the primary contact for referring physicians requesting the services from UPMC in Central PA for continued patient care. Facilitates all patient transfers into and outgoing transfers, as well as all direct admissions for any service line from any source for all 7 UPMC Central PA hospitals. Facilitates bed placement for every patient in...


  • Harrisburg, United States VORTO Full time

    HEALTHCARE CUSTOMER SUPPORT REPRESENTATIVE*Contract to hire*Onsite - potential for hybrid schedule with proven success track record!!! Benefits of this Role:Formal paid training program with hands-on experienceOpportunities for advancement and promotionFirst shift schedule with opportunity to WFH after successful training and integrationBrand new/beautiful...


  • Harrisburg, United States TEKsystems Full time

     Our client, a leading third party administrator, is seeking to add multiple REMOTE CALL CENTER REPRESENTATIVES to their team. Qualifications: 2+ years call center experience 1+ year in a customer service role supporting COBRA, employee benefits or FSA  Computer proficiency is required Must be organized and able to multitask Description: ...


  • Harrisburg, Pennsylvania, United States TEKsystems Full time

    Our client, a leading third party administrator, is seeking to add multiple REMOTE CALL CENTER REPRESENTATIVES to their team. Qualifications: 2+ years call center experience 1+ year in a customer service role supporting COBRA, employee benefits or FSA Computer proficiency is required Must be organized and able to multitask Description: The...

  • Helpdesk Analyst

    2 weeks ago


    Harrisburg, United States ATC Full time

    Title: Helpdesk Analyst Location: Harrisburg, PA Interview:- Webcam The Help Desk Analyst is doing call center work. They are taking calls and helping people on the computer with logins, resets and assistance getting through applications and escalating tickets to tier two when necessary. There is no wiring, hooking up or unhooking anything, no remote...


  • Harrisburg, United States Mid Penn Bancorp Inc. Full time

    **A great **banking experience** **starts with a great team! Mid Penn Bank is actively seeking a Full-Time Call Center Representative to join our team in Harrisburg, Pottsville or Halifax, PA. **_**This is a 100% on-site position. **_ **Position Overview** The Call Center Representative is responsible for providing customer service of the highest caliber...

  • Help Desk Analyst

    2 weeks ago


    Harrisburg, United States Alrek Business Solutions Inc Full time

    We have an immediate opening for Contract role Help Desk/Call Center Analyst. ONSITE/local to the Harrisburg, PAEssential Job Functions:Job Title: Help Desk Analyst Duration: Long TermLocation: Harrisburg, PA Contractors will work 5 days in the office and 5 days out of the office. They can actually do 8AM – 4:30AM or 8:30AM to 5PM whichever of those two...

  • Help Desk Analyst

    3 weeks ago


    Harrisburg, United States Alrek Business Solutions Inc Full time

    We have an immediate opening for Contract role Help Desk/Call Center Analyst. ONSITE/local to the Harrisburg, PAEssential Job Functions:Job Title: Help Desk Analyst Duration: Long TermLocation: Harrisburg, PA Contractors will work 5 days in the office and 5 days out of the office. They can actually do 8AM – 4:30AM or 8:30AM to 5PM whichever of those two...


  • HARRISBURG, United States TEKsystems Full time

    Description: This position is responsible for answering incoming phone calls from existing customers regarding account information and offering information to potential customers.Job Duties include: Taking new applications and processing payments via phone, documenting customer concerns and problems, updating and changing account holder information, basic...


  • Harrisburg, United States The TARA Group, LLC Full time

    **Do you like sales, do you thrive in an environment with hourly pay and unlimited bonus potential? Join our team!** **Description**: **Soft Skills**: - Make outbound fundraising calls on an automated dialer - Answer incoming calls from prospective customers - Record the donor’s personal information accurately in a computer system - Correctly code...