Receptionist/Switchboard Operator

4 weeks ago

Franklin, United States Otterbein SeniorLife Full time
Job DescriptionJob DescriptionOverview

Welcomes customers on the phone and in person and responds to a wide variety of requests by accurately assessing the customer's needs and requests; and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Otterbein policies.

Full-time: 7:00am - 3:30pm Monday through Friday

Responsibilities
  • Greet, direct and aid residents and visitors courteously at all times.
  • Visually observe lobby and report to security or nursing as needed.
  • Operate Switchboard, answering and transferring calls, making long distance calls, and taking messages as needed.
  • Answer Panic Button Calls and obtain emergency assistance as needed following safety procedures.
  • Daily, update the Resident Information Directory and Dial Code Book.
  • Keep accurate records of residents on a leave of absence or hospital stay. Notify L.O.A. group daily.
  • Notify all Franklin Users via E-mail of resident admissions, telephone numbers, permanent room changes, withdrawals, and deaths.
  • Control fire panel and follow proper procedure when alarm sounds.
  • Announce and follow proper procedures for "Code Gray" or "Code Black" Warnings.
  • Check on resident(s) for dining room hostess by following proper procedures.
  • Make all public address announcements for the Community.
  • Run copies for residents and staff, collecting fees as appropriate.
  • Maintain forms and records of all keys, signing out all keys issued and receipting all keys returned.
  • Track and prepare Daily Journal deliveries for resident pick up each morning.
  • Make guest meal and guest room reservations, collecting or billing charges for the same and notifying proper departments.
  • Maintain Club House Reservation Logue and keep records of signed contracts.
  • Monitor prescription box.
  • Assist residents with maintenance requests.
  • Sale Employee Meal Tickets and keep Employee Dining Room stocked with meal tickets and charge slips.
  • Collect and turn over to supervisor all money collected for guest meals, guest rooms, copy work and other services as authorized.
Qualifications
  • Education and/or Experience: High School diploma or general education degree (GED), or one to three months' related experience and/or training, or equivalent combination of education and experience
  • Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Word & Excel Processing software.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Apply today and begin a meaningful career as a Receptionist/Switchboard Operator at Otterbein

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