![Unbound Now](https://media.trabajo.org/img/noimg.jpg)
Lead Advocate
1 month ago
At Unbound Now, it has always been our aim to fight for the protection of the vulnerable, identify the exploited, and advocate for survivors of human trafficking on their path to restoration. We are motivated by our faith in Jesus and work each day as people who are hope driven, service oriented, and excellence focused. To learn more about our values, please read our Statement of Faith
Job Title: Lead Advocate
Job Status: Full-time, Exempt, Grant-supported (through end of current grant cycle and beyond, subject to grant renewal)
Job Summary: The primary function of the Lead Advocate is to provide front line support to advocates while maintaining a caseload for individualized crisis response and ongoing case management, providing support for survivors of sex trafficking, using sound professional judgment and best practices to ensure high quality services, and maintaining compliance with established program, state, and federal standards.
Compensation: Annual salary
Benefits: Option of health insurance (including vision and dental) for employee and family, life insurance, and option to participate in retirement plan (3% salary match after 90 days with 1-year vesting period)
Schedule/Availability: Generally, Monday through Friday 8:30-5:30. Weekends, evenings, and holidays as needed. Frequent back-up/supervisory on-call. Anticipated 45-50 hour work week.
Travel: This position requires frequent travel within the immediate area and occasional travel in or out of state for client transportation or training.
Working Conditions: Some work performed in a normal office environment, other service-provider conditions environment, or other professional environment. Some work within the community, in high-vulnerability locations. Work duties may on rare occasions be performed in an environment requiring exposure to weather extremes, fumes, odors, bodily fluids, and noise.
Job Responsibilities:
Along with maintaining a caseload of an average of 4-8 clients, the Lead Advocate will also assist in the following:
- While modeling desired behaviors and cultivating a culture of honor, under the supervision of the Director of Programs, the Lead Advocate will provide limited supervision, on-going crisis management support, and training to the advocacy team.
- Work with the Director of Programs to ensure quality services are provided by advocates by:
- Supervising the training of advocates, volunteer mentors, and interns in policies, procedures, and field work
- Assisting advocates with creation of meaningful service plans and individualized safety planning
- Monitoring documentation to verify that it is correct and submitted in a timely manner ensuring that standards of care are met by all advocates.
- Working with the Director of Programs to resolve compliance issues if they arise.
- Helping to ensure advocates take advantage of the self-care policies and are maintaining proper boundaries.
- Conduct internal case staffing with all advocates and send a summary to the Director of Programs for review monthly.
- Assist Director of Programs in distribution of new referrals
- Attend MDT, RRT, or other pertinent meetings with Care Coordination and/ or Coalition partners when needed.
- Assist in recognizing gaps in service provision and identify community resources to address those needs.
- Balance support for staff with meeting survivors’ needs, pursue high staff retention, and actively shoulder advocate responsibilities with survivors during periods of high demand.
- When needed, provide support in the event of an emergency in the field.
- Assist the Director of Programs with 50% of the back-up supervisory call (including weekdays, evenings, and weekends).
- Collaborate with the Unbound Now Survivor Advocacy Program Director, Director of Advocacy, and Director of Programs in the development and growth of the Adult/Labor program in the areas of services provided, documentation, technology integration, safety, etc.
- Assist the Director of Programs in building and maintaining an internship program, when applicable.
- Assess advocates’ skill sets and watch for/support in areas of strengths and weakness.
- Help ensure trauma-informed translation services are being provided, as well as the Limited English Proficiency Policies are being upheld in coordination with the Director of Programs. If the Lead Advocate is bilingual, they will provide interpretation services when available.
Advocacy:
- Respond to calls from law enforcement, CST care coordinators, and other referral sources when on call; arrive at victim’s location within required time frame
- Meet immediate physical needs of youth - clothes, food, toiletries, etc.
- Provide ongoing field-based advocacy, case management, and emotional support
- Independently coordinate referrals, service planning, and documentation of services for assigned caseload
- Conduct comprehensive assessments, develop service plans, and make independent decisions in the field regarding the safety and well-being of assigned youth
- Provide transportation with parent or guardian permission to appointments and services as needed and as feasible
- Meet with each assigned survivor weekly if in town; meet with survivors placed out-of-town monthly; maintain communication through other means in between weekly meetings
- In coordination with the MDT, help create and update safety plans for survivors
- Attend CPS case staffing and MDT emergency response meetings and scheduled staffing
- Document all interactions with survivors, their families, and partner agencies within 72 hours
- Build and maintain good relationships with organizations that provide services relevant to trafficking victims
- Alert supervisor when difficult situations arise
- Recognize red flag behavior and report to supervisor or Executive Director
- When not otherwise available, provide an appropriate level of support to non-offending family members of victims to help create a good home environment to which the victim can return while maintaining needed boundaries.
- Convey a service-oriented approach: Communicate an eagerness to be helpful, starting with every referral, initial contact, and/or initial engagement and continuing through service delivery, with all stakeholders. Provide those seeking assistance with help, even when they are ineligible for advocate services or are seeking something outside Unbound Now’s scope. When referring someone, offer a warm handoff to others whenever possible. Balance the limitations of the advocate role with being resourceful, including seeking help from others as needed. Be consistent, reliable, and flexible. Collaborate actively in support of partners’ objectives.
- Ensure case management in collaboration with on-going system and service- or investigation-based case management, continuing case management beyond others’ eligibility parameters. Ensure that case management is carried out in a manner that is relationship-based, trauma-responsive, and survivor-centered.
- Commit to weekly in-person meetings with the Director of Programs. Telephonic supervision may occur once in any 30-day period.
- Participate in Unbound Now’s advocate resilience group
- Apply specialized training and use professional judgment in determining the best way to serve youth during crisis and on an ongoing basis
- Complete DFPS monthly and quarterly reports accurately and in a timely manner
- Participate in weekly advocacy team meetings/case staffing
- Participate in all required trainings
- Submit expense documentation properly and within required timeframes
Working Relationships
Supervisor: Director of Programs
Works with: Unbound Now Austin team, CST care coordinators and MDT partners, Unbound Now Survivor Advocacy Program Director, Unbound Now HQ, other Unbound Now survivor advocacy teams
Supervises: Survivor Advocacy interns and volunteer mentors, when applicable
Education and Experience
- Bachelor’s degree required, (social work or related field preferred)
- Experience working with victims of human trafficking, victims of child abuse and neglect, or youth experiencing homelessness and/or addiction
- Preferred 2-3 years case management and/or crisis intervention experience
- Trained in trauma-informed care
- Trained in stages of change model and use of motivational interviewing for CSEY
Job Requirements:
- Mature Christian faith
- Three references, (supervisor, professional, personal)
- Agree to and pass all required criminal background checks, including DFPS criminal history check and abuse and neglect registry check
- Complete Unbound Now’s pre-service training for specialized CSEY advocates
- Fulfill Unbound Now’s annual and ongoing training requirements for specialized CSEY advocates
- Always abide by all Unbound Now policies and procedures and MDT protocols, including Unbound Now’s Abuse Prevention and Response Policy
- Willingness to serve in back-up rotation for 24-hour on-call response, including evenings, weekends, and holidays. The Lead Advocate will split the back-up on call time with the Director of Advocacy.
- Willingness to use personal vehicle for work travel, valid driver’s license, reliable vehicle, current car insurance
Critical Qualities
- High level of emotional maturity and responsibility
- Excellent relational, communication, and interpersonal skills
- Good organizational and administrative abilities
- Ability and willingness to maintain confidentiality of sensitive information
- Ability to build trust and good working relationships with others
- Appreciation of need for cultural competency
- Ability to exercise discretion in caring for survivors in crisis and providing long term support
- Strong work ethic
- Innovative problem solver
- Ability to adapt immediately to changes in the field
- Commitment to excellence and professionalism in services provided
- Work in a fast-paced, high-pressure environment and always maintain emotional control and professional composure
- Work effectively and without intensive supervision, both independently and as a member of a multidisciplinary team
- Commitment to self-care and wellness
- Good understanding and implementation of professional boundaries
Physical Requirements:
- Demands sometimes require ability to lift loads up to 50 pounds
- Demands frequently require close visual attention
- Demands frequently require prolonged mental concentration
-
Lead Advocate
3 weeks ago
Austin, United States Unbound Now Full timeJob DescriptionJob DescriptionSalary: Salary + BenefitsAt Unbound Now, it has always been our aim to fight for the protection of the vulnerable, identify the exploited, and advocate for survivors of human trafficking on their path to restoration. We are motivated by our faith in Jesus and work each day as people who are hope driven, service oriented, and...
-
Lead Advocate
2 days ago
Austin, United States Unbound Now Full timeJob DescriptionJob DescriptionSalary: Salary + BenefitsAt Unbound Now, it has always been our aim to fight for the protection of the vulnerable, identify the exploited, and advocate for survivors of human trafficking on their path to restoration. We are motivated by our faith in Jesus and work each day as people who are hope driven, service oriented, and...
-
Youth Advocate
18 hours ago
Austin, Texas, United States Youth Advocate Programs Full timeAbout the Role:We are seeking a highly motivated and dedicated individual to join our team as a Paraprofessional. As a Paraprofessional with Youth Advocate Programs, Inc., you will have the opportunity to make a positive impact on the lives of our participants and their families.Key Responsibilities:Provide support services in a variety of home and...
-
Customer Service Delivery Advocate
2 months ago
Austin, United States Carvana Full timeWe're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or getting involved in the local community,...
-
Support Specialist
17 hours ago
Austin, Texas, United States Youth Advocate Programs Full timeAbout the Role:We are seeking a highly motivated and dedicated individual to join our team as a Paraprofessional. As a Paraprofessional with Youth Advocate Programs, Inc., you will have the opportunity to make a positive impact on the lives of our participants and their families.Key Responsibilities:Provide support services in a variety of home and...
-
Support Specialist
19 hours ago
Austin, Texas, United States Youth Advocate Programs Full timeJob SummaryWe are seeking a highly motivated and compassionate Support Specialist to join our team at Youth Advocate Programs, Inc. As a Support Specialist, you will play a vital role in providing support services to children and adolescents with severe emotional disturbances in various home and community-based settings.Key ResponsibilitiesProvide skilled...
-
Sr Rep
1 month ago
Austin, United States Ally Full time**General information** **Ref #** 18041 **Remote?** No **Ally and Your Career** * Ally Financial only succeeds when its people do - and thats more than some clich people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health...
-
Marketing Brand Advocate
1 week ago
Austin, Texas, United States Ziff Davis Full time**Position Overview at Ziff Davis Shopping** Ziff Davis Shopping is dedicated to enhancing the shopping experience for millions, providing outstanding consumer and merchant-advertiser interactions across a diverse range of leading mobile and ecommerce brands. Our domestic brands encompass RetailMeNot, TechBargains, and more, alongside our prominent Cash...
-
Pet Product Advocate in Austin
1 week ago
Austin, Texas, United States Nulo Pet Food Full timeAbout Nulo: Established in 2010 and based in Austin, Nulo has rapidly emerged as one of the leading pet specialty brands in the United States. Recognized by Forbes as one of the "Top 25 Most Innovative Retail Brands in the U.S.", Nulo is dedicated to expanding its presence both domestically and internationally. Our brand is celebrated for its innovative...
-
Customer Experience Advocate
3 days ago
Austin, Texas, United States ManyChat Full timeAbout the RoleWe are seeking a highly skilled Customer Success Associate to join our team at Manychat, a leading Chat Marketing platform. As a key member of our Customer Success team, you will report directly to the Head of Customer Success.Key ResponsibilitiesCustomer Engagement: Provide exceptional support to our customers, offering a human touch to...
-
Lead Creative Copywriter
1 week ago
Austin, Texas, United States Bakery Agency Full timeJob OverviewWe are in search of a skilled Senior Copywriter who can contribute significantly to our creative endeavors. As a pivotal member of our team, you will collaborate closely with various creative professionals to generate innovative and compelling ideas that align with our strategic objectives.About Bakery Agency:Bakery Agency is a forward-thinking...
-
Technical Lead
5 days ago
Austin, Texas, United States Favor Delivery Full timeAbout Favor DeliveryFavor Delivery is a leading logistics company that specializes in high-touch delivery services. Our mission is to provide a seamless and efficient delivery experience for our customers.Job SummaryWe are seeking a highly skilled Technical Lead to join our engineering team. As a Technical Lead, you will be responsible for defining solution...
-
Lead Software Development Manager
4 days ago
Austin, Texas, United States Stellar Consulting Solutions, LLC Full timeJob DescriptionRole: Senior Lead DeveloperLocation: Remote/HybridJob Type: Contract/W2Job Description:We are seeking a highly skilled Senior Lead Developer to join our team at Stellar Consulting Solutions, LLC. As a key member of our development team, you will be responsible for leading the design, development, and implementation of large-scale distributed...
-
Lead Software Engineer
6 days ago
Austin, United States Stellar Consulting Solutions, LLC Full timeRole: Senior Lead DeveloperLocation: Austin,TX/Hybridcontract-w2 onlyJob Description:Team is looking for a SENIOR LEAD DEVELOPER who is a 'RockStar' with the following skills and experience.Required skills:Developing Java web services and batch processing applications using Spring, JSON, XML, Elasticsearch, Logstash, Kibana, JSON, XML, Mockito, Selenium,...
-
Lead Software Engineer
5 days ago
Austin, United States Stellar Consulting Solutions, LLC Full timeRole: Senior Lead DeveloperLocation: Austin,TX/Hybridcontract-w2 onlyJob Description:Team is looking for a SENIOR LEAD DEVELOPER who is a 'RockStar' with the following skills and experience.Required skills:Developing Java web services and batch processing applications using Spring, JSON, XML, Elasticsearch, Logstash, Kibana, JSON, XML, Mockito, Selenium,...
-
Client Success Advocate
19 hours ago
Austin, Texas, United States 360Connect Full timeJob DescriptionAbout 360Connect360Connect is a reputable B2B lead generation company with a successful track record in the B2B market since 2005. Over the last two decades, we have been delivering high-quality leads to various industries ─with more to come.We at 360Connect adhere to six core values that guide our decisions and actions when dealing with our...
-
Lead Data Architect
4 days ago
Austin, Texas, United States Simplex Full timeJob DescriptionThis is a 100% Remote position and is Salaried + Equity. Our client is a Series A Startup that is leveraging generative AI to build game-changing B2C technologies that will revolutionize the online shopping experience for consumers.We seek a Lead Data Engineer to take charge of our data engineering initiatives, focusing on enhancing data...
-
Service & Engagement Team Lead
1 day ago
Austin, Texas, United States Target Full timeAbout This RoleWe are seeking a highly skilled and experienced Executive Team Leader to join our Service & Engagement team at Target. As a key member of our leadership team, you will be responsible for driving sales growth, improving guest satisfaction, and leading a team of Guest Advocates and Service & Engagement Leaders.Key ResponsibilitiesBuild a...
-
Lead Software Architect
1 week ago
Austin, Texas, United States Unreal Gigs Full timeJob OverviewIntroduction:Are you a strategic thinker with the ability to transform intricate concepts into streamlined, scalable software solutions? Do you view software architecture as an art that harmonizes innovation, efficiency, and durability? If you excel in constructing systems that are both avant-garde and dependable, then Unreal Gigs is eager to...
-
Lead Software Reliability Engineer
1 week ago
Austin, Texas, United States Expedia Partner Solutions Full timePosition Overview:We are looking for a talented and experienced Lead Software Reliability Engineer to join our dynamic team at Expedia Partner Solutions. In this role, you will play a crucial part in ensuring the dependability, scalability, and efficiency of our services and systems.Your Responsibilities:- Collaborate with cross-functional teams to design,...