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General Manager

2 months ago

Minneapolis, United States Centro Restaurant Group Full time
Job DescriptionJob DescriptionSalary: 70,000.00

Do you think teamwork makes the dream-work? Do you prefer a fast-paced ever-changing work environment? Do you believe tacos make life better? If yes,  … then Centro Restaurant Group (CRG) is looking for you to serve as our General Manager. This is a posting to collect resumes for a possible GM position at multiple locations.


Why Centro Restaurant Group?

Food and drink with innovation. Atmosphere felt with energy, heart, and dedication. 

Centro Restaurant Group aims to create fun fast-casual concepts that provide a welcoming and memorable experience for all guests while providing speedy and thorough service and quality food and beverage. 


Our company values lie within our team and our community. CRG is devoted to fostering a fun and respectful space for our staff and guests. We view our relationship with the surrounding community as symbiotic - when we nurture our family, our family grows and becomes stronger and thus, helps us better serve our community. In addition, CRG nurtures our team. We work hard to create an equitable, positive, and fun experience for all staff. We will invest as much in you as you invest in us, and are focused on not only having a cohesive and efficient team but in creating leaders.


As a valued member of our team your compensation package would include:

  • Competitive salary plus opportunity for bonus pay
  • Medical, dental, and vision plans
  • Retirement savings plan with 3% match
  • Paid time off
  • Free meals and employee discounts
  • Annual all staff celebrations/parties 


This is where you come in…


Your Impact

As a CRG General Manager your core responsibility is to create and maintain a positive environment for both staff and guests. You will be charged with overseeing all Front of the House (FOH) staff, food and labor costs, and consistency and quality control for both food and service.You will serve as an integral part of the CRG team and will report to executive staff. 


Responsibilities of the job include but are not limited to:


Supervision: Supervise all FOH staff and create team buy-in through…


  • Delegating tasks to employees
  • Continuously coaching with constructive feedback
  • Maintaining proper documentation for employee files
  • Leading performance evaluations and goal-setting
  • Collaborating with executive team to ensure staff training objectives have been met
  • Creating FOH schedule with labor costs, business needs and employee performance in consideration
  • Interviewing potential employees, and collaborating with HR for hiring and on-boarding processes


Guest Experience: Maintain CRG hospitality standards through …


  • Serving as an expert on CRG’s hospitality standards and consistently educating and holding staff accountable to these standards
  • Acquiring a deep understanding of CRG’s service model and online ordering system
  • Participating in on the floor service, particularly during peak hours
  • Actively looking for ways to assist and interact with guests
  • Serving as the lead in resolving any and all customer complaints
  • Maintaining consistency and quality control across all CRG food and beverage 


Daily Operations: Steamline storefront operations through…


  • Implementing company-wide procedures and standards of operation including but not limited to expo and take-out protocol, allergens procedure, and refunds/refires
  • Problem-solving tech issues as they arise with a calm and in-charge demeanor
  • Overseeing safety and sanitation standards for both food and employee hygiene 
  • Identifying and tracking restaurant maintenance and repair issues through completion
  • Educating staff on proper clock-in procedures and adjusting clock-in/out times as needed
  • Collaborating with the Head of Purchasing for store ordering needs


Leadership: Role-model leadership daily through …


  • Exhibiting professionalism, poise and compassion
  • Practicing accountability
  • Conducting monthly management meetings to keep a pulse on store and staff needs
  • Internalizing a responsibility for developing oneself and staff
  • Participating in other management meetings when necessary 
  • Serving as a liaison between both BOH and FOH management teams


What You’ll Bring 

  • 2+ years of management experience
  • Supervision and mentorship skills
  • The ability to work both autonomously and as a team
  • A thirst to learn, develop oneself, and an openness to constructive criticism
  • Experience working with diverse teams
  • Conversational Spanish skills preferred but not required
  • Commitment to CRG’s mission and values


Centro Restaurant Group is an equal opportunity employer

We value diversity, inclusion and belonging at Centro Restaurant Group (CRG). CRG does not discriminate against any employee or applicant on the basis of race, color, creed, religion, national origin, sexual orientation, gender identity or expression, physical or mental disability, age, marital status, familial status, or veteran status. 


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