General Manager

1 month ago


Minneapolis, United States Triple Shift Entertainment LLC Full time

Position Summary:

At Triple Shift Entertainment we’re proud to embrace the core values of Spirit, Courage, Respect, Own It, and Excellence. As a General Manager, following these core values while chasing that “perfect game” will assure that the fun never stops while working in the management area.

The General Manager directs, coordinates, and implements the activities of their venue. They must maintain the company's assets, ensure quality customer service and safety compliance, and incorporate company HR guidelines.

Responsibilities:

Review financial statements, sales or other performance data to measure productivity and goal achievement or to identify areas needing improvement.

Prepare staff work schedules and assign specific duties.

Implement departmental policies, goals, objectives, or procedures according to direction.

Hire and train staff. Perform personnel functions, such as selection, training, and performance evaluation.

Handle disciplinary actions up to and including terminations by partnering with HR.

Run staff meetings.

Work late nights and weekends to observe optimum lane turnover process, staff productivity, and enhanced customer service and awareness.

Resolve customer complaints in a timely and professional manner.

Ensure the center security system is properly used.

Assist in the direction and implementation of all center operations to increase revenue and lower costs.

Complete and review all inventory reports.

Process invoices.

Develop and/or increase community relationships.

Accept other duties as assigned.

Requirements:

Previous experience as a General Manager required.

Ability to take direction, be receptive to employee inquiries, and foster a team environment.

Ability to understand and meet standards for health, safety, and excellence.

Willingness to work varied hours/days, nights, weekends, and holidays, as needed.

Ability to remain alert and focused in an environment that is noisy and fast-paced.

Ability to work effectively with venue staff.

Detail-oriented and thorough.

Excellence in superior time management and the ability to prioritize tasks.

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