Customer Service Rep

1 week ago


Daytona Beach, United States Wire3 Full time
Job DescriptionJob Description

Responsibilities

  • Answering customer phone calls, chats, and texts regarding issues with their service or accounts, or general questions about their service. This includes technical questions about Wi-Fi and internet connected devices, Billing questions, and general questions about internet service.
  • Creating and managing tickets to assist customers through our ticketing system.
  • Managing and answer requests and questions from other departments regarding customer service.
  • Assisting future customers with navigating our order system and proving them information about our service and our company.
  • Answering phone calls, chats, and texts from non-customers regarding complaints, concerns, or issues with Wire 3 construction and installations.

Requirements

  • At least two years of technology focused customer service experience.
  • Must understand Wi-Fi RF and signal propagation.
  • Must understand IP networking fundamentals like DHCP, NAT, and ARP.
  • The ability to multitask and effectively assist multiple customers professionally and in a timely manner.
  • Experience in some form of customer service/ help desk software a plus.
  • Proficient in using a computer (PC and Mac) to complete tasks and assist customers in doing the same.
  • Excellent verbal and written communication skills.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Must be able to type 50 WPM or better

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Benefits:


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance


Experience level:


  • 2 years


Shift:


  • Day shift
  • Evening shift
  • Morning shift


Weekly day range:


  • Monday to Friday
  • Rotating weekends
  • Weekends as needed


Work setting:


  • In-person
  • Office


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