Operations Manager

3 weeks ago

Silver Spring, United States A Wider Circle Full time
Job DescriptionJob Description

Salary Range $55-65K

Job Summary

A Wider Circle is seeking a pivotal leader to oversee the organization's day-to-day operations, with a strong emphasis on facility maintenance and oversight. This role is crucial in ensuring the smooth running of our Silver Spring Center of Community Service, and we are looking for a mature professional with relevant handyman experience in operations. This person will report directly to the Operations Director, underscoring the importance of this role in our organizational structure.

This position is a 5-day work week with the expectation of working two Saturdays monthly.

The following is the schedule:

  • Monday 8 am to 6 pm
  • Tuesday 8 am to 6 pm
  • Wednesday 8 am to 6 pm
  • Thursday 8 am to 1 pm
  • Friday 8 am to 6 pm
  • Saturday 8 am to 6 pm (twice monthly with alternative day off)

Supervisory Responsibility: Lead person as Manager On Duty


Essential functions-primary responsibilities

Primary Responsibility: The primary role is to oversee the day-to-day operations to ensure safe facility operations for staff and guests, including but not limited to clients, volunteers, and donors.

  • Facilitate daily operations at the Silver Spring HQ
  • Ability to work two Saturdays per month
  • Undertake daily reporting and identifying issues in alignment with SOPs
  • Triage and resolve minor issues in building operations, maintenance, facilities, and repairs
  • Conduct weekly visits to the 9141 office suites to ensure building maintenance systems run smoothly.
  • Serve as the backup center-based point of contact for IT support and security surveillance technology.

Essential Functions:

  • Open and close primary facility when scheduled as the MOD.
  • Undertake regular rounds of facilities for smooth operations
  • Support the Operations team in building relationships to find internal or external support in resolving routine repairs.
  • Report and follow up on maintenance issues concerning HQ.
  • Ensure periodic maintenance of property systems - either directly or through external resources and outside vendors.
  • Running daily operations meetings with the team leads to outline tasks for the day and team schedules and note special projects.
  • Report staff attendance concerns to supervisors and senior management through a dedicated attendance email address.
  • Make hourly rounds to maintain the facility's appearance, including the parking lot.
  • Serve as the lead presence onsite throughout the day to ensure safe and smooth operations.
  • Troubleshoot, resolve, and report escalated stakeholder issues, such as those of staff, clients, donors, and volunteers.
  • Serve as a leader to navigate stakeholders through emergencies and recommend closures or other operations modifications to senior leadership.
  • Routinely communicate operational updates and/or critical issues via email.
  • Participate in monthly Mod meetings and review key processes to ensure effective operations.

Guiding Principles

  • Value the people we work with as well as guests, volunteers, and all others who support our work.
  • Seek to maintain a harmonious environment that lends itself to the safety, comfort, and personal growth of all who enter and work in our space.
  • Celebrate diversity of thought, ideas, and expression.
  • Meet people and organizations where they are, with what they want and need.
  • Build relationships through rapport, trust, and communication.
  • Recognize that all who enter this space have their pathway and story.
  • Listen attentively, seek to understand, and assume positive intent.
  • Practice compassion in all our interactions to ensure this is a safe and comfortable space for all.

Required Skills /Abilities

  • Excellent supervisory skills.
  • Basic knowledge of operations and facilities management
  • Ability to create standard operating procedures and set operations goals
  • Excellent organizational skills and attention to detail
  • Excellent written and verbal communication skills
  • Proficient in Microsoft Office Suite or similar software.

Required education and experience

  • Associate's degree in General Studies or related field
  • Three years of related experience working in logistics, inventory, and a warehouse environment
  • One year of experience assisting with negotiating contracts or with vendors

Preferred education and experience

  • Bachelor's degree and/or equivalent experience

Work environment

  • The Manager will work in a warehouse environment and outdoors in different weather climates.

Additional eligibility requirements:

Work authorization/security clearance requirements

  • Must be authorized to work in the United States

Other duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Travel required

Local travel


Affirmative Action/EEO Statement

A Wider Circle is deeply committed to fostering a diverse and inclusive team. We ensure that all qualified applicants are considered regardless of race, color, gender (including gender identity or expression), religion, national origin, sexual orientation, disability, age, veteran status, or other non-merit factors. We are proud to be an equal opportunity employer.

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