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Senior Client Manager

2 months ago

Atlanta, United States MultiPlan Full time

At MultiPlan, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders – internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.

Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward

This role manages all aspects of the day to day account management activities for an assigned set of clients within a designated territory of Regional Payors. The incumbent will support the company in facilitating client satisfaction to sustain existing lines of established business, as well as identify and assist on growth expansion of existing or new lines of business. This individual will possess strong leadership characteristics and will have demonstrated exceptional performance or possess deep Client Management experience.

JOB ROLES AND RESPONSIBILITIES:

1. Provide direct and active Client relationship oversight in all ongoing business efforts being provided to the Client, and assure and sustain the ongoing business relationship that qualify as sold business revenue.
2. Actively create key and be proficient in maintaining relationships with the Client's business services line owner's as well as other mid-level Managers and Executive level leaders within the Client, and provide Business Reviews as needed to the Client's identified business owner and Client Leadership as requested.
3. Function as the Client advocate while cultivating a customer driven perspective throughout the Company in support of the corporate business objectives.
4. Actively expand the breadth of additional Company products and services by collaborating with the Client Executive and Client Management teams assigned to their respective regional territory or assigned client portfolio.
5. Provide guidance, team leadership and insights to Client Management, Solution Specialist, Operations and Account Associates to ensure resolution of customer issues and meet customer expressed business objectives and goals.
6. Actively engage and monitor product / program effectiveness and develop processes and client reporting to illustrate the impacts and effectiveness of sales and account management activities in a manner that will positively drive Net Promoter Scores.
7. Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
8. Collaborate, coordinate, and communicate across all business / product groups, business development teams and management to enable our client's success and satisfaction with the Company.
9. Notify all appropriate stakeholders of client issues and complaints and escalate issues accordingly.
10. Ensure compliance with HIPPA regulations and requirements.
11. Demonstrate commitment to the Company's core values.
12. Please note due to the exposure of PHI sensitive data -- this role is considered to be a High Risk Role.
13. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

JOB SCOPE:

The Sr. Client Manager must be both tactical and strategic in their daily efforts. A successful Sr. Client Manager will understand and possess the abilities to guide and exceed the expectations of the Client in their partnership with the Company and initiate improvements to better service the client. A Sr. Client Manger will be an active partner of the Client Executive(s) engagement activities with a Client and will support existing, expanding and new revenue opportunity management and identification.

The salary range for this position is $115-120K. Specific offers take into account a candidate's education, experience and skills, as well as the candidate's work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.