MOMobile Managed Care Program Manager

7 days ago

Philadelphia, United States Maternity Care Coalition Full time
Job DescriptionJob Description

Organizational Summary

Maternity Care Coalition (MCC) is a community-based nonprofit organization serving Pennsylvania and Delaware with over four decades of commitment to improving maternal and child health and early care and education. MCC’s mission is to improve the health and well-being of pregnant women and parenting families and enhance school readiness for children 0—3. We achieve this through direct service, advocacy, and research, in collaboration with individuals, families, providers, and communities. We envision a future where parents impacted by racial and social inequities can birth with dignity, parent with autonomy, and raise babies who are healthy, growing, and thriving.

Position Summary

Responsible for day-to-day operations of the MOMobile Managed Care program. Provides leadership in conducting outreach, follow-up, and home visiting to identify pregnant women and families with young children and provide appropriate services.


Benefits include:

  • Three (3) weeks paid vacation, plus One (1) week paid Winter Break
  • Medical, Dental, Vision, Voluntary & Supplemental Life Insurance through CIGNA
  • Cafeteria Plan through Benefit Wallet: FSA and Commuter plans
Essential Functions
  • Manages and monitors all MOMobile Managed Care activities and ensures quality of services.
  • Provides supervision to managed care advocates and student intern(s).
  • Responsible for recruitment and hiring of managed care advocates.
  • Acts as a community liaison between MCC, clients, and Medicaid managed care organizations (MCOs) and manages referrals from MCO partners.
  • Routinely communicates with MCO providers and schedules monthly/bi-monthly check-in meetings.
  • Oversees the contract scope of services with MCO partners.
  • Prepares and submits all reports and invoices as required by funders.
  • Develops and monitors program budgets and spending.
  • Communicates and coordinates contract requirements with other MCC program managers.
  • Facilitates regular staff meetings and conducts individual supervisory meetings.
  • Conducts regular home visit observations.
  • Provides direct services to a small caseload when needed.
  • Regularly reviews client files and provides feedback to staff.
  • Prepares performance evaluations with input from staff.
  • Identifies staff training needs and writes yearly training plans.
  • May be required to travel the eight-county region

Other Tasks

  • Adheres to the MCC’s security guidelines and ensures the appropriate handling of sensitive information.
  • Attends relevant staff meetings to promote communication and execution of goals.
  • Completes special projects specific to the function of the department or as needed for the department as directed by the supervisor.
  • Other duties as assigned within the scope of position expectations.

Knowledge, Skills, and Abilities

  • Understanding of MCC’s mission, goals, and objectives and ability to work independently with a high level of energy and contribute as part of a larger team.
  • Knowledge of the concepts and practices associated with community health issues, particularly with pregnant women, prenatal care, parenting and other services for mothers, young children, and their families.
  • Ability to travel in and around the Greater Philadelphia region to conduct home visits and community outreach.
  • Knowledge of and sensitivity to issues facing the community served.
  • Experience in client management procedures for determining eligibility, assessing needs, identifying resources, making referrals, following up, and documenting client interactions.
  • Demonstrated clinical social work skills.
  • Strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with diverse groups of co-workers, community partners, clients, and members of the community.
  • Ability to operate a computer and use a variety of common software programs including Microsoft Office, spreadsheets, and customized databases.
  • Effective and accurate documentation of case notes and client data according to established client management documentation procedures.
  • Ability to organize tasks in an efficient manner and follow-up and follow-through with strong attention to detail.
  • Proficient with Microsoft Office Suite, ability to operate a computer and use a variety of common software programs a must
  • Experience utilizing virtual meeting platforms
  • This is a telecommuting position. Staff are required to be onsite at least (1) day a week (you can add your requirement). In addition, staff must establish a safe and supportive workspace at home.

Experience, Education, and Licensure

  • Master’s degree in social work or related field strongly preferred; bachelor’s degree required.
  • 2+ years of supervisory experience preferred
  • Valid driver’s license

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