Program Manager

4 weeks ago

Philadelphia, United States GREATER PHILADELPHIA URBAN AFFAIRS Full time
Job DescriptionJob Description

POSITION SUMMARY:

This position is part of a seasonal team responsible for the Urban Affairs Coalition's Summer Youth Employment (SYE) program, which provides paid summer job opportunities and support to youth ages 14-18 through the city of Philadelphia’s summer youth employment program. The six-week program runs from July through mid-August and includes career exposure, on-the-job mentoring and professional development.

UAC anticipates hiring three Program Managers. They will work to ensure the success of the program. The Program Managers will oversee programming for all youth and directly supervise 5-10 staff each.

Program Managers will be responsible for the recruitment, enrollment, and data management of worksites. Program Manager will be responsible for the recruitment, enrollment and data management of all youth participants under the program In addition, the Program Managers will work directly with the Curriculum Coordinator to plan logistics and implementation of orientation sessions, youth professional development workshops, and work-based learning projects. The Program Managers are responsible for ensuring all program goals are met and in compliance with funder requirements, working closely with the Program Director, Data and Information Manager, and other key staff.

This is a seasonal position beginning March and ending in September.

PRIMARY RESPONSIBILITIES:

  • Work with a team of Program Coordinators to:
    1. Recruit worksites and assist worksites with the application and approval process.
    2. Proper management of the youth enrollment process. This will include developing processes to meet the in person and virtual needs of the program.
    3. Develop a process to determine youth interests and needs which will inform the placement process.
  • Work with the Curriculum Coordinator to:
    1. Identify best practice resources and methods for delivering participant orientations, mentoring, workshops, and enrichment activities;
    2. Assist with logistics for guest speakers and workshops & youth professional development days;
    3. Assist with the coordination and scheduling of youth orientations, worksite orientations, and youth professional development days.
  • Manage a team of approximately 10 Program Mentors to ensure:
    1. Oversight of worksite safety and troubleshooting workplace issues and concerns;
    2. Accurate and timely youth timesheet collection and pay distribution;
    3. Youth mentoring and professional development, including weekly workshops and completion of contextual learning projects;
    4. Timely and accurate completion of pre- and post-assessments, satisfaction surveys, and other paperwork required by the funder or Program Director.

March to June

  • Oversee worksite recruitment and enrollment, which includes identifying suitable worksites, conducting outreach, and completing all appropriate paperwork including background check clearances for worksite supervisors;
  • Oversee related data entry and file maintenance, ensuring accurate data collection and consistent, transparent, quality communication flow both internally and externally;
  • Coordinate with Program Director to ensure accurate and timely responses to inquiries from worksites regarding program details and requirements;
  • Oversee the recruitment and enrollment of youth participants, which includes conducting outreach, completing an extensive enrollment process including applicable paperwork and youth background check clearances, and conducting orientation sessions;
  • Responsible for placement of youth participants at worksites, in coordination with other key staff;
  • Coordinate with Program Director to ensure accurate and timely responses to inquiries from youth applicants and their families regarding program details and requirements.

July to September

  • Oversee worksite and program implementation;
  • Continue to troubleshoot any remaining issues with youth enrollment, clearances, and placement;
  • Continue to troubleshoot worksite paperwork and clearance issues;
  • Serve as centralized point of contact for issues and concerns from worksites, which may require coordination with other managers and staff to resolve;
  • Oversee the collection and entry of youth timesheets to ensure accurate and timely youth wage payments;
  • Coordinate with Data and Information Manager to troubleshoot payroll issues with worksites and youth participants;
  • Support program close-out, including reviewing staff reports and ensuring files are complete and stored neatly;
  • Perform other related duties as required to ensure program quality and funder compliance.

KNOWLEDGE AND SKILLS:

  • Must be a flexible, communicative, and agile team player, able to coordinate and share resources and data;
  • Strong project management skills with the ability to manage a diverse staff, a large volume of data, and troubleshoot a large volume of inquiries;
  • Ability to deescalate conflict and stay cool under pressure;
  • Strong inquiry and conflict resolution skills;
  • Must be able to multi-task while meeting programmatic benchmarks and deadlines;
  • Good organization skills and detailed-oriented;
  • Must be comfortable working with youth ages 14 -18;
  • Must be willing to work some non-traditional hours, as needed;
  • Most tasks and responsibilities can be done remotely but must be available in-person as needed to support the program;
  • Must be a self-starter with good time management skills;
  • Experience with a Learning Management System is preferred;
  • Excellent verbal and written communication skills; customer-service oriented; and
  • Must be a self-starter with good time management skills.

EDUCATION AND WORK EXPERIENCE:

  • Bachelor’s degree in a related field or equivalent experience;
  • A minimum of 2-5 years’ experience in program management, preferably with experience in large-scale program management;
  • Experience mentoring and/or teaching youth ages 14-18;
  • Experience leading and managing a diverse team required;
  • Experience working in the nonprofit sector preferred;
  • Proficient level of digital literacy using a variety of platforms and tools; and
  • Proficient in Microsoft Office software, including Word, PowerPoint, and Excel.

Special Note: This position requires a criminal background check, child abuse clearance, and FBI fingerprint-based background check.

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