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Operations Analyst

3 months ago

Jersey City, United States Avance Consulting Full time
Job DescriptionJob Description

Job Description

We are currently seeking qualified candidates to work as Operations Analysts at TRANSCOM in Jersey City, New Jersey. The Operations Analysts will work in rotating shifts to support a 365-day environment and provide 24/7 coverage.

Operations Analysts are responsible for tracking and communicating current, planned, and emergency information on the roads, rails, and airports connecting people throughout the mid-Atlantic and northeast. TRANSCOM's 24/7 Operations Center in Jersey City is easily accessible by car and by PATH service from Manhattan. Some of the qualifications that make for a strong candidate include in-depth familiarity with tristate roadways, NYC bridge and tunnel crossings, and mass transit. Individuals who are tech savvy, enjoy data entry, and are curious or fascinated by transportation, emergency management, traffic management, or urban planning may also enjoy and excel in these roles.

The job responsibilities are as follows:

  • The Analysts are responsible for gathering and analyzing information on real-time conditions on the NY/NJ/CT regional transportation network and the northeast corridor. This information is obtained from a wide range of sources, including transportation agency contacts, police/local agency contacts, data feeds from partner agencies, and Intelligent Transportation Systems implemented in the operations center.

  • The Analysts confirm the information with the operator of the facility involved, evaluate the significance of the incident and its effect on various agencies, distribute the information to the affected agencies, and provide follow-up support and information to all agencies.

  • The Analysts are responsible for identifying ways for agencies to notify the public of transportation-related problems by facilitating the sharing of resources such as highway advisory radio (HAR) or Variable Message Signs (VMS) among the agencies.

  • The Analysts will monitor and operate the client’s Intelligent Transportation Systems to rapidly obtain information on the regional transportation network, distinguish false alarms from actual incidents, ensure that the appropriate operating and police agencies are notified, and provide accurate and timely information to the agencies.

  • The Analysts are responsible for maintaining accurate logs of all actions taken related to their functions during their shifts.

Minimum Qualifications

  • Understand the concept of a 24/7/365 workplace - Rotating shifts - Potential for mandatory overtime - Work holidays - Work weekends - Work extended shifts (12 hours)

  • High school diploma or GED

  • Ability to read/comprehend/understand maps (GIS/GPS)

  • Knowledge of the transportation networks - Ability to identify most major bridges/tunnels & interstates throughout the NY/NJ/CT region. - General familiarity with transit systems (major transit hubs as well as associated lines/branches for the various commuter rail lines.)

  • Ability to analyze data (graphs, trends, information on maps, charts, etc.)

  • Computer skills (adept at utilizing common office word processing and spreadsheet software) and the ability to learn new applications easily.

  • Ability to multi-task in a fast-paced environment and work in high pressure situations.

  • Excellent written and verbal communication skills

  • Self-starter

  • Valid Driver’s License

  • Ability to work independently and as part of a team

Preferred Qualifications

  • Strong knowledge of NY/NJ/CT roadways, bridges, tunnels, and their owner agencies (DOT, MTA, etc.)

  • Prior experience in a traffic operations center

  • Familiarity with traveler information systems (511, travel time information, speed data)

  • Familiarity with transportation jargon (ITS, ICM, Connected Vehicle systems)

As a small and growing firm, we are committed to investing in the professional development of our staff. We are looking for key project staff members to work closely with public clients and prime contractors. The position is an opportunity to be in a cutting-edge field within an expanding company.

Benefits:

  • 401(k)

  • 401(k) matching

  • Dental insurance

  • Employee assistance program

  • Health insurance

  • Health savings account

  • Life insurance

  • Paid time off

  • Professional development assistance

  • Retirement plan

  • Vision insurance

Schedule:

  • Monday to Friday

  • Night shift

  • Weekend availability