Operational Client Support Analyst
4 days ago
Location: Jersey City, NJ | Pay: 47/hr
Responsibilities:
- Participate and lead client onboarding processes including user acceptance testing, internal setup, external setup and go live calls
- Work with internal and external parties to resolve trade discrepancies on T and post T
- Work in an environment with direct client interaction
- Escalate client trade related issues
- Understand and respond to client queries
- Work closely with IT developers defining infrastructure upgrades and maintenance requests
- Manage trade life cycle events including daily option exercises/expirations and NDF fixings
- Coordination with all internal stakeholders who support our business ( Risk, Credit, Legal, Collateral, BO, Sales, IT)
- Monitor Limit utilization throughout the day for the OTC, FXPB and ETD businesses. Investigate/Report any breaches
- Distribute monthly invoices and monitoring the collection of fees
- Ad Hoc project work related to internal controls, MIS reporting, process improvements, and client specific reporting requirements or integration enhancements
- The successful candidate will need to demonstrate the following:
- Strong organizational and analytical skills
- Good product knowledge
- Proficient in Excel
- Excellent verbal and written communication skills
- Ability to maintain focus in a fast-pace environment
- Ability to consistently meet deadlines
- Works well within a team environment
- Attention to detail and accuracy
- Service Oriented
- A spirit of continuous improvement
- Diploma from an accredited collegiate institution
- Working knowledge of FX, Prime Brokerage, and client facing experience
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