Operational Client Support Analyst

3 months ago


Jersey City, United States Axelon Services Corporation Full time
Job Title: Operational Client Support Analyst (Onsite)
Location: Jersey City, NJ | Pay: 47/hr


Responsibilities:
  • Participate and lead client onboarding processes including user acceptance testing, internal setup, external setup and go live calls
  • Work with internal and external parties to resolve trade discrepancies on T and post T
  • Work in an environment with direct client interaction
  • Escalate client trade related issues
  • Understand and respond to client queries
  • Work closely with IT developers defining infrastructure upgrades and maintenance requests
  • Manage trade life cycle events including daily option exercises/expirations and NDF fixings
  • Coordination with all internal stakeholders who support our business ( Risk, Credit, Legal, Collateral, BO, Sales, IT)
  • Monitor Limit utilization throughout the day for the OTC, FXPB and ETD businesses. Investigate/Report any breaches
  • Distribute monthly invoices and monitoring the collection of fees
  • Ad Hoc project work related to internal controls, MIS reporting, process improvements, and client specific reporting requirements or integration enhancements
Qualifications:
  • The successful candidate will need to demonstrate the following:
    • Strong organizational and analytical skills
    • Good product knowledge
    • Proficient in Excel
    • Excellent verbal and written communication skills
    • Ability to maintain focus in a fast-pace environment
    • Ability to consistently meet deadlines
    • Works well within a team environment
    • Attention to detail and accuracy
    • Service Oriented
    • A spirit of continuous improvement
Preferred Qualifications:
  • Diploma from an accredited collegiate institution
  • Working knowledge of FX, Prime Brokerage, and client facing experience

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