Operational Client Support Analyst

4 days ago


Jersey City, United States Axelon Services Corporation Full time
Job Title: Operational Client Support Analyst (Onsite)
Location: Jersey City, NJ | Pay: 47/hr


Responsibilities:
  • Participate and lead client onboarding processes including user acceptance testing, internal setup, external setup and go live calls
  • Work with internal and external parties to resolve trade discrepancies on T and post T
  • Work in an environment with direct client interaction
  • Escalate client trade related issues
  • Understand and respond to client queries
  • Work closely with IT developers defining infrastructure upgrades and maintenance requests
  • Manage trade life cycle events including daily option exercises/expirations and NDF fixings
  • Coordination with all internal stakeholders who support our business ( Risk, Credit, Legal, Collateral, BO, Sales, IT)
  • Monitor Limit utilization throughout the day for the OTC, FXPB and ETD businesses. Investigate/Report any breaches
  • Distribute monthly invoices and monitoring the collection of fees
  • Ad Hoc project work related to internal controls, MIS reporting, process improvements, and client specific reporting requirements or integration enhancements
Qualifications:
  • The successful candidate will need to demonstrate the following:
    • Strong organizational and analytical skills
    • Good product knowledge
    • Proficient in Excel
    • Excellent verbal and written communication skills
    • Ability to maintain focus in a fast-pace environment
    • Ability to consistently meet deadlines
    • Works well within a team environment
    • Attention to detail and accuracy
    • Service Oriented
    • A spirit of continuous improvement
Preferred Qualifications:
  • Diploma from an accredited collegiate institution
  • Working knowledge of FX, Prime Brokerage, and client facing experience


  • Jersey City, New Jersey, United States Axelon Services Corporation Full time

    Job Title: Operational Client Support Analyst (Onsite)Location: RemotePay: $47/hourResponsibilities:Participate and lead client onboarding processes, including user acceptance testing, internal setup, external setup, and go-live calls.Collaborate with internal and external parties to resolve trade discrepancies on T and post-T.Work in an environment with...


  • Kansas City, United States Spotlight Analyst Relations Full time

    Job DescriptionJob DescriptionSalary: At Spotlight, it’s our mission to craft and sustain a successful analyst relations (AR) program for our clients –– and the Associate Client Partner plays a key role in championing the logistics necessary to meet our clients’ goals. You will be responsible for supporting a team of Client Partners and Client...


  • Kansas City, United States Spotlight Analyst Relations Full time

    Job DescriptionJob DescriptionSalary: At Spotlight, it’s our mission to craft and sustain a successful analyst relations (AR) program for our clients –– and the Associate Client Partner plays a key role in championing the logistics necessary to meet our clients’ goals. You will be responsible for supporting a team of Client Partners and Client...


  • Kansas City, United States Spotlight Analyst Relations Full time

    Job DescriptionJob DescriptionSalary: At Spotlight, it’s our mission to craft and sustain a successful analyst relations (AR) program for our clients –– and the Associate Client Partner plays a key role in championing the logistics necessary to meet our clients’ goals. You will be responsible for supporting a team of Client Partners and Client...

  • Client Partner

    2 months ago


    Kansas City, United States Spotlight Analyst Relations Full time

    Job DescriptionJob DescriptionSalary: At Spotlight, it’s our mission to craft and sustain a successful analyst relations (AR) program for our clients—and it’s the role of the Client Partner to drive that success. You will be responsible for the relationship with your client, facilitate the communication strategy between clients and analysts, and are...

  • Client Partner

    3 weeks ago


    Kansas City, United States Spotlight Analyst Relations Full time

    Job DescriptionJob DescriptionSalary: At Spotlight, it’s our mission to craft and sustain a successful analyst relations (AR) program for our clients—and it’s the role of the Client Partner to drive that success. You will be responsible for the relationship with your client, facilitate the communication strategy between clients and analysts, and are...

  • Operations Analyst

    1 month ago


    Jersey City, United States Avance Consulting Full time

    Job DescriptionJob DescriptionJob DescriptionWe are currently seeking qualified candidates to work as Operations Analysts at TRANSCOM in Jersey City, New Jersey. The Operations Analysts will work in rotating shifts to support a 365-day environment and provide 24/7 coverage.Operations Analysts are responsible for tracking and communicating current, planned,...

  • Operations Analyst

    4 weeks ago


    Jersey City, United States Avance Consulting Full time $22 - $24

    Job DescriptionJob DescriptionJob DescriptionWe are currently seeking qualified candidates to work as Operations Analysts at TRANSCOM in Jersey City, New Jersey. The Operations Analysts will work in rotating shifts to support a 365-day environment and provide 24/7 coverage.Operations Analysts are responsible for tracking and communicating current, planned,...


  • Salt Lake City, United States Employee Navigator Full time

    *Internal candidates only* About the Role The Client Support Analyst will deliver a world-class experience to our customers. The Client Software team is responsible for guiding our broker clients through key moments of their customer journey, and shares expertise to help all our users become Employee Navigator experts. As a Support Analyst, you will be...


  • Jersey City, New Jersey, United States Innova Solutions Full time

    Job SummaryWe are seeking a highly skilled and bilingual Call Center Analyst to join our team at Innova Solutions. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and their customers.Key ResponsibilitiesVerify and update customer contact information to ensure accuracy and...


  • Salt Lake City, United States Employee Navigator Full time

    *Internal candidates only* About the RoleThe Client Support Analyst will deliver a world-class experience to our customers. The Client Software team is responsible for guiding our broker clients through key moments of their customer journey, and shares expertise to help all our users become Employee Navigator experts. As a Support Analyst, you will be...


  • Jersey City, New Jersey, United States Tekgence Inc Full time

    Senior Help Desk AnalystCompany: Tekgence IncPosition Type: In-OfficeThis role requires a full-time commitment to work in the office. Remote work options are not available.Employment Type: W2Key Competencies Required:1. Advanced Troubleshooting and Problem Resolution: Demonstrated ability to identify and resolve complex technical issues efficiently.2....


  • Jersey City, New Jersey, United States Kisnn Associates Inc Full time

    Transportation Operations Analyst at Kisnn Associates, Inc.Kisnn Associates, Inc. specializes in providing expert services in the realm of Transportation Operations, Planning, Intelligent Transportation Systems (ITS), and Work Zone Management. They are currently seeking motivated individuals to fill the role of Transportation Operations Analyst.Key...


  • Jersey City, United States Sharp Decisions Full time

    NO THIRD PARTIES, NO C2C, NO RELOCATION (POSITION CAN BE IN JERSEY CITY OR TAMPA)MUST HAVE MAINFRAME SUPPORT EXPERIENCE!We are seeking a dedicated and highly skilled Production Support Analyst specializing in Cloud Modernization to join our dynamic team. The ideal candidate will have a strong background in cloud technologies and production support, with...


  • jersey city, United States Sharp Decisions Full time

    NO THIRD PARTIES, NO C2C, NO RELOCATION (POSITION CAN BE IN JERSEY CITY OR TAMPA)MUST HAVE MAINFRAME SUPPORT EXPERIENCE!We are seeking a dedicated and highly skilled Production Support Analyst specializing in Cloud Modernization to join our dynamic team. The ideal candidate will have a strong background in cloud technologies and production support, with...


  • Jersey City, United States Sharp Decisions Full time

    NO THIRD PARTIES, NO C2C, NO RELOCATION (POSITION CAN BE IN JERSEY CITY OR TAMPA)MUST HAVE MAINFRAME SUPPORT EXPERIENCE!We are seeking a dedicated and highly skilled Production Support Analyst specializing in Cloud Modernization to join our dynamic team. The ideal candidate will have a strong background in cloud technologies and production support, with...


  • Jersey City, New Jersey, United States AGENTIC CLIENT SUPPORT SERVICES LLC Full time

    Job SummaryWe are seeking a dedicated and compassionate Direct Support Professional to join our team at Agentic Client Support Services LLC. As a Direct Support Professional, you will play a vital role in supporting individuals with developmental disabilities, empowering them to reach their full potential.Key ResponsibilitiesAssist individuals with daily...


  • Jersey City, New Jersey, United States TEKsystems Full time

    2-3 days onsite in NJMust be able to work on W2 without sponsorship. Our financial client is looking for a Production/Application Support Analyst with a demonstrated track record in application production support of financial applications in a global environment. This role will cover batch, business, incident, and problem. Also required is a strong...


  • Jersey City, New Jersey, United States HealthEcareers - Client Full time

    Job Title: Traveling Operating Room NurseHealthEcareers - Client is seeking a skilled Operating Room Registered Nurse to join their team as a travel nurse. This is a fantastic opportunity for a dedicated and compassionate nurse to work in a dynamic environment and make a real difference in the lives of patients.About the JobJob Type: Travel NursingSpecialty:...


  • Jersey City, New Jersey, United States AGENTIC CLIENT SUPPORT SERVICES LLC Full time

    Job SummaryWe are seeking a dedicated and compassionate Direct Support Professional (DSP) to join our team at Agentic Client Support Services LLC. As a DSP, you will play a vital role in supporting individuals with developmental disabilities, empowering them to reach their full potential.Key ResponsibilitiesAssist with Daily Living Activities: Provide...