Case Manager III RRH/ESG/CoC-Homeless Services

MISSION STATEMENT: To be a beacon of light by transforming lives in the Vincentian spirit of charity, justice, and mercy through interpersonal connectivity.

SUMMARY: The Case Manager provides assessment, monitoring, planning, linkage and advocacy for the most appropriate services for individuals and families enrolled in rapid rehousing services so they may access permanent housing and achieve housing stability. Qualified candidate must possess a clear understanding of the service delivery system and the resources available for individuals and families experiencing homelessness.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required. Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at this time.)

· Screening households to determine and document eligibility.

· Assessment of the individual and other family members of their strengths, needs, abilities and preferences to assist in the development of housing goals.

· Ability to focus on housing and to use strengths- based practices focus on participant engagement and meeting the unique needs.

· Developing a Housing Stability Plan, addressing crisis intervention, potential barriers, housing identification, move-in, self-sufficiency and budget for each household within one week of entry into program.

· Monitor progress daily and maintain accurate documentation of progress towards goals and services provided.

· Monitor participants housing stability and be available to resolve crisis, at a minimum during the time rapid-re-housing assistance is provided.

· Work directly with Coordinated Entry System.

· Providing referrals and facilitating access to services and community resources as needed.

· Providing on-going risk assessment and safety planning.

· Conduct home visits.

· Responsible for collecting all necessary documentation for client files according to established guidelines.

· Process requests for rental assistance, application fees and other forms of assistance.

· Utilize HMIS and coordinate with the Coordinated Entry System.

· Attends regular meetings of RRH providers.

· Adheres to countywide RRH policies and procedures.

· All other duties as assigned.

· Participates in Agency Performance Quality Improvement (PQI) program and Accreditation/Reaccreditation process.

· Mission-driven attitude supplemented with integrity and passion.

· Adherence to the highest ethical standards, personally and professionally.

· A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance.

· Evidence of deep alignment with the St. Vincent de Paul CARES Mission and Values.

OTHER RESPONSIBILITIES:

· Complies with all applicable training requirements.

· Complies with all company safety, personnel and operational policies and procedures.

· Complies with work schedule to ensure effective operations of Agency programs.

· Contributes positively as a member of a productive and cooperative team.

· Performs other duties as necessary to fulfill the mission of the St. Vincent de Paul CARES

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)

· Able to speak, write and understand English.

· Possess basic computer skills.

· Must be sensitive to and respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groups.

· Flexible work schedule including evenings, nights, weekends and holidays.

· Ability to set appropriate limits, work under deadlines and multi-task.

· Ability to organize, prioritize, self-motivate, and deliver results.

· Excellent communication and listening skills.

· Possess strong work ethics.

· Successfully pass Law Enforcement background screening.

· Valid Florida driver’s license if driving an agency vehicle or a personal vehicle for company business.

· Must have reliable transportation.

· Participates in Agency Performance Quality Improvement (PQI) program and Accreditation/Reaccreditation process.

· Mission driven attitude supplemented with integrity and passion.

· Adherence to the highest ethical standards, personally and professionally.

· A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance.

· Evidence of deep alignment with the St. Vincent de Paul CARES Mission and Values.

· Knowledge in harm reduction, motivational interviewing and trauma-informed care.

· Abide by regulatory requirements of all rapid-rehousing funding streams and on the ethical use and application of program’s financial policies.

ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)

· Have knowledge of homelessness, severe and persistent mental illness and substance abuse.

· Knowledge of resources in the community available for the homeless population.

· Knowledge of wrap around services and providers within CoC.

· Ability to form partnerships in the community and seek out community resources.

· Strong organizational, time management and data management skills.

· Proven ability to work effectively both individually and as part of a team.

· Ability to multi-task and problem solve under pressure.

· Ability to provide customer service to difficult populations.

· Must demonstrate excellent interpersonal skills and possess the ability to interact effectively with other agencies and service providers in order to provide wrap-around services.

· Candidate must be able to work in a fast-paced environment and understand the issues that are faced by low-income populations.

· Ability to make appropriate and time-related services and supports available to families and individuals to allow them to stabilize quickly in permanent housing.

EDUCATION AND EXPERIENCE: (Pending on position and if prior to hire is approved by Chief Executive Officer, a comparable amount of training, education or experience may be substituted for the minimum education qualifications.)

· This position requires a minimum of a bachelor’s degree in social work or related field.

· Minimum 2-years’ experience serving homeless or at-risk families and/or individuals in crisis.

· Must be familiar with a multitude of wrap around services and providers within the CoC.

· Must be able to comply with complex governmental regulations, policies and procedures and demonstrate thorough document compliance efforts and activities.

· Must be proficient with data management and information systems and have basic knowledge of Excel, PowerPoint, and Outlook.

· Knowledge of RRH Standards preferred (HPRP, Emergency Shelter Grant (ESG), CoC, Grant Per Diem (GPD), etc.)

GENERAL PHYSICAL DEMANDS: These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made, if appropriate, to enable people with disabilities to perform the described essential functions of job. Working in an office/site requires prolonged sitting at the computer workstation, standing, bending, reaching, lifting up to 20 lbs. and some driving. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, telephones, and other office equipment. It is also required to regularly sit, speak, and listen, the employee is also required to walk, use hands and fingers to type, operate equipment, and maintain records and notes. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

MENTAL DEMANDS: Must handle new and diverse work problems on a daily basis. Personal maturity is an important attribute. Must be able to resolve problems, handle conflict, and make effective decisions under pressure. Must have the ability to listen objectively to people, perceive the real problem and assist in bringing issues to a successful conclusion. Must relate and interact with, volunteers, clients, contractors, visitors and employees at all levels within the Agency.

WORK ENVIRONMENT: Environment will occasionally become noisy due to equipment operations and interactions among clients and staff. There may be the possibility of being exposed to communicable disease, possible exposure to verbal abuse or similar behavior from residents/clients. On an as needed basis, employees may be called upon to work outside of the established work schedule or work odd hours. All information associated with the Agency is confidential.

St. Vincent de Paul CARES is an Equal Opportunity Employer.