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Manager of Operations

3 months ago

Cedar Rapids, United States TrueNorth Companies Full time
Job DescriptionJob Description#Director

Our clients face great risks and big opportunities. They seek leadership, integrity and real results. For twenty years, TrueNorth has met our client's needs by providing innovative strategies and a personal connection to those we serve. Our integrated platform of risk management, employee benefits and personal financial strategies creates a multifaceted approach to address today's ever-changing complexities.

TrueNorth is seeking a Manager of Operations for our service team in our Transportation division. This is a great opportunity for a Team Lead or Senior Account Manager who is looking to get into a leadership role.

The Manager of Operations will be responsible for the leadership and management of the service team personnel. They will partner with divisional leadership to understand, implement and monitor key initiatives that will enhance the client experience and improve team productivity by developing and overseeing training strategies and initiatives for the team. This role requires insurance agency experience as an account manager as well as excellent interpersonal skills for working closely with others within the sales and service teams in the Transportation’s Primary & Final Mile business units.

This individual will use their knowledge of the Transportation industry to identify business initiatives that can improve the client experience and promote operational excellence. This position is accountable for team performance and deliverables for the Service Level Agreements, Growth Goals, and retention of clients and colleagues. Eventually, this position would have the opportunity to go out on client visits to understand all aspects of the sales-to-service process.

This position will be based out of our office in Cedar Rapids, Iowa.

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES

  • Assign and direct the workflow of team members, and coordinate with other functional areas inside and outside the department
  • Set, train and monitor quality and quantity standards for the team
  • Facilitate 1:1 and lead tactical team meetings at least once a month
  • Continuously communicate with each team member, promoting and encouraging a positive team atmosphere, and addressing team issues promptly
  • Assist Vice President of Operations in preparation of budgets and support revenue and budget goals
  • Annually evaluate workflows and processes in order to accurately align resources according to matrix, improve efficiency and improve the client experience
  • Document annual process changes and communicate and manage after implementation
  • Utilize strategic planning tools and concepts, including roadmaps and dashboards, to manage projects and tasks, which includes effectively communicating, delegation and reprioritizing as needed, in addition to removing obstacles collaboratively with appropriate colleagues
  • Assist with client experience initiatives, to include identifying business requirements, analyze industry solutions, project time, cost, technology and overall resources needed
  • Partner with the appropriate colleagues to ensure systems and processes are complimentary and support both company and divisional standards and goals
  • Collaborate with third parties (i.e. insurance carriers, third party vendors) to identify new capabilities, create/manage implementation plans, and monitor ongoing initiatives to ensure success
  • Build a team that is self-empowered and have ownership for success
  • Travel to and collaborate with regional offices as needed to ensure alignment in processes, initiatives, and practices
  • Motivate, inspire, support, develop, and lead direct reports, while addressing concerns and coaching them, when necessary
  • Perform other duties as assigned

EDUCATION & EXPERIENCE

  • A four-year degree in Business, Finance or related field preferred
  • Four years of experience in insurance operations preferred
  • Experience in an Insurance Agency Account Manager role is required
  • P&C, L/A&H Insurance licenses required or ability to obtain within 90 days of employment; maintain annually

SKILLS & COMPETENCIES

  • Ability to operate in a fast-paced, energetic environment
  • Strong and professional verbal and written communication skills
  • Excellent organizational and planning skills – must be able to manage projects and time independently
  • Ability to manage and coordinate heavy and uneven workloads
  • Ability to manage multiple assignments and projects
  • Knowledge of insurance terms and documents
  • Ability to analyze and interpret insurance data
  • Self-motivated and results oriented

What TrueNorth Offers

TrueNorth offers a lineup of excellent benefits to all full-time employees, including:

  • Annual Bonus
  • Medical, Dental, Vision
  • 401k with company contributions after six (6) months
  • Responsible Time Off and 11 Paid Holidays
  • Company paid Life and Disability coverage
  • Volunteer Time Off and Donation Match Program
  • Tuition Reimbursement, Employee Assistance Program (EAP) and an Employee Wellness Program with great incentives.


Why should you join TrueNorth?

We are a company focused on developing our people and growing the business. We offer a competitive

benefit package, wellbeing programs and incentives, and a positive work culture.

TrueNorth is honored to be recognized by Inc 5000's as a Fastest Growing Company

Click here to view a video about TrueNorth's Core Values & what they mean to us.

TrueNorth is an Equal Opportunity Employer. All qualified applicants will receive consideration for

employment without regard to race, color, religion, sex or national origin.

TrueNorth makes all employment-related decisions on the basis of

qualifications, merit, and business need, and does not discriminate against any applicant on the basis of

race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status,

disability, ancestry, marital status, veteran status, medical condition or any other category protected local, state or federal laws.

Join us