Customer Service Specialist

5 days ago

Columbus, United States SMS Staffing Inc. Full time
Job DescriptionJob DescriptionSMS Staffing Inc is Hiring Immediately for a skilled Customer Service Specialist Job Title: Customer Service SpecialistJob Location: Columbus, OH, U.S.A. 43219Job Type: Contract (possible extension or convert to hire)Pay: Starts at $22.00 an hourShift Structure: Hybrid*, 8:30 AM - 4:30 PM, Monday to Friday, 40 hours per week *4 days onsite, 1 day remoteThe role of the Customer Service Specialist:
  • Manage the shipment of product from manufacturing and distribution locations in the Americas to the company’s affiliates and the company’s direct customers worldwide
  • Allocate product to ensure maximum container utilization and minimize transportation costs
  • Ensure prompt, accurate and efficient handling of communications concerning shipments and any other relevant aspect of the business
  • Monitor key performance indicators for responsible area, perform root cause analysis, and develop and implement corrective action plans to improve levels of performance
  • Maintain the master arrivals schedule (MAS) to ensure replenishments are meeting market demand and safety stock targets
  • Identify continuous improvement initiatives to improve overall effectiveness of the supply chain, increase customer service, and reduce operating costs
  • Maintain customer and shipping requirements including system parameters, policies, and procedures
  • Develop and maintain effective working relationships with all internal and external supply chain partners
  • Act as customer representative in the company’s supply chain
About the Customer Service Specialist:The ideal candidate will have the following skills and experience:
  • Bachelor’s degree preferred: Logistics Management, Supply Chain Management, Business Administration
  • 1-2 years of total experience in two or more of the following areas: customer service, international supply chain operations, transportation management, project management, planning
  • Must possess excellent organizational and follow up skills coupled with a high sense of urgency.
  • Must be a demonstrated team player and can work in a global environment
  • Excellent written and oral communication skills are required to facilitate information flow across internal and external supply chain customers
  • Negotiation and conflict resolution skills are recommended to ensure timely and cost-effective solutions to issues impacting the supply chain including internal and external customers
  • Innovative skills and initiative are required to identify business process improvements
  • Must possess a good understanding of DRP and planning systems
Come join the SMS team It takes more than top-notch facilities, modern equipment, and innovative technologies to become our customer’s most trusted supplier. It takes people who are committed to our customer’s success and who are willing to go the extra mile to get the job done right.

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