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Medical Front Office

2 months ago

Tempe, United States Sonoran University of Health Sciences Full time
Job DescriptionJob DescriptionJob Description/Summary:

Sonoran University of Health Sciences' Patient Services Representatives (PSRs) are positive first impression ambassadors and the front line in communication between Medical Center/Neil Riordan Center for Regenerative Health patients and physicians. PSRs support the clinical team by coordinating patient visits, scheduling, and processing payments. They are responsible for establishing a positive experience for our patients.

Salary: $17.25 hourly. Please take a look at our benefits guide, attached to this position


The PSRs support Sonoran University’s mission of providing high-quality healthcare and are directly responsible for:

  1. Exhibiting stellar customer service to both internal and external clients while scheduling, billing, following through with patient inquiries, and managing phone calls; supporting a consistent high quality patient experience and supporting a mission of focused growth in patient volume.
  2. Contributing to a team that promotes a positive and supportive work environment for all Sonoran University staff; as well as a positive, healing, and supportive environment for patients.
  3. Accurate data entry in the electronic health records system, medical file maintenance and other related documentation and communication, supporting an infrastructure of data-driven decisions and continuous improvement through advanced analytics.

Experience Expectations:

  • Front office phones/call transfers
  • Appointment scheduling management
  • Computer literate:
    1. Electronic Records/Electronic Medical Records maintenance
    2. Competent in Microsoft Office (or similar) and email protocol
  • Data entry
  • Greeting and welcoming others
  • Maintaining a positive workspace atmosphere
  • Positive customer/patient service
  • Clear verbal and written communication
Education Requirements:

Preferred Education

/Certifications Associates Degree, Medical Certification, or similar

Required Education High School Diploma/GED

Working Environment

Activities are performed in an environmentally controlled office setting subject to extensive periods of sitting, keyboarding and manipulating a computer mouse. Required to stand for varying lengths of time and walk moderate distances to perform work. Frequent bending, reaching, lifting, pushing and pulling of up to 25 pounds. Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts. Communicate to perform essential functions.

Background/Screening:

All employees at Sonoran University undergo a background and drug screen prior to hire. All applicants must show documentation of vaccinations or provide titer results for measles, or be able to provide a valid medical/religious exemption. Employment is contingent upon satisfactory outcome of all screens required of this position.

Sonoran University is an Equal Opportunity Employer committed to a diverse and inclusive workforce. We consider applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, or any other legally protected status.

Sonoran University is a Smoke-Free campus.

About Sonoran University:

Sonoran University of Health Sciences (formerly SCNM) is a non-profit, higher education institution. As an internationally recognized institution of natural health sciences, our evidence-based programs help train the next generation of healthcare providers. Centered on blending academics, research and patient care, students graduate with significant, research and clinical experience that positions them for successful careers as naturopathic doctors or nutrition specialists. Sonoran University’s Sage Foundation for Health contributes to the missions and operations of nine off-site clinics focused on providing naturopathic medical care to local uninsured and underserved communities. The Ric Scalzo Institute for Botanical Research is a state-of-the-art molecular biology/phytochemistry laboratory that seeks to improve therapies for global health concerns by exploring traditional medicine at the cellular, molecular and cultural level to create novel botanical solutions that support people, plants and planet.

The University campus is home to two open-to-the-public clinics. The Medical Center provides naturopathic healthcare for a wide range of patients including but not limited to; family medicine, nutrition and digestive health, mental health and well-being, dermatologic conditions, endocrine and auto-immune concerns, and acute symptoms. The Neil Riordan Center for Regenerative Medicine focuses on non-opioid solutions to pain and pain management. Treatments range from cupping and acupuncture to regenerative injection therapies. The Medicinary is the largest natural Medicinary in Arizona offering an expansive collection of the highest quality, professional grade supplements, herbs, and health products. Every purchase made at the Medicinary helps support the Sage Foundation for Health and its mission to provide free healthcare to those in need.