Client Technologies Analyst

3 months ago


Lake Mary, United States NavitsPartners Full time
Job DescriptionJob Description

Title: Client Technologies Analyst

General Characteristics:

  • Configures, installs, monitors and maintains IT users’ desktop software and hardware; supports mobile workforce.
  • Provides consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software.
  • Provides technical support and guidance through Tier 2 support and works with vendors to resolve Tier 3 issues.
  • Responsible for documenting solutions to problems and developing end-user guidelines.
  • May provide on-site training to users. Evaluates, maintains, modifies (e.g., creates macros, templates) and documents desktop application packages, participates in the testing and evaluation of new desktop packages and implements prototypes.
  • Consults with and makes recommendations to IT users on selection of hardware and software products to address business requirements.

Dimensions Education:

  • Bachelor’s Degree in Computer Science, Information Systems, or another related field. Or equivalent work experience.

Experience:

  • A minimum of 3 years of IT work experience in supporting desktop software and hardware products and problem solving/troubleshooting.

Complexity:

  • Intermediate professional level role.
  • Provides maintenance and support for moderately complex to complex client products.
  • Works on one or more projects concurrently as a project team member. May coach more junior technical staff.


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