Customer Service Consultant ON SITE

3 weeks ago


Houston, United States Direct Marketing Development Inc Full time
Job DescriptionJob Description
We are seeking a skilled and empathetic Customer Service Consultant ON SITE to join our team. As a company committed to fostering positive customer relationships, we value individuals who are passionate about delivering personalized and effective solutions to our valued clients. If you have a strong customer service background, excellent communication skills, and a genuine desire to help customers, we encourage you to apply for this critical role within our organization.

Things to consider in order to move forward:
- Must be at least 18 yrs of age
- Must reside in Houston
- Must NOT have any type of criminal record

Key Responsibilities:
  • Customer Support: Provide prompt and courteous assistance to customers through various channels, including phone, email, and live chat, addressing inquiries, concerns, and providing product/service information.

  • Issue Resolution: Effectively resolve customer issues and complaints, demonstrating empathy, patience, and a solutions-oriented approach to ensure customer satisfaction and retention.

  • Product Knowledge: Maintain a comprehensive understanding of our products and services, staying updated on any changes or enhancements, and effectively communicating this information to customers.

  • Relationship Building: Cultivate positive and enduring relationships with customers, striving to understand their needs and preferences to provide tailored and personalized solutions.

  • Documentation and Reporting: Accurately document customer interactions and inquiries, and provide detailed reports on customer feedback, recurring issues, and suggestions for improvement to the management team.

  • Process Guidance: Guide customers through various processes, such as account setup, troubleshooting, and returns, ensuring that they have a seamless and positive experience throughout their journey with our company.

  • Cross-Departmental Collaboration: Collaborate with other departments, including sales and product development, to communicate customer feedback, contribute to the development of customer-centric strategies, and improve overall customer satisfaction.

Qualifications:
  • Proven experience in a customer service role, demonstrating exceptional communication and problem-solving skills.
  • Empathetic and patient approach to customer interactions, with the ability to remain calm and courteous under pressure.
  • Strong organizational skills and the ability to manage multiple tasks simultaneously.
  • Familiarity with customer service software and tools.
  • A genuine passion for helping customers and a commitment to delivering outstanding service.
  • Ability to adapt to a fast-paced and dynamic work environment.
  • Knowledge of customer service best practices and a dedication to continuous improvement.
  • Excellent teamwork and collaboration skills.


  • Customer Service Consultant

    Found in: Appcast US C2 - 2 weeks ago


    Houston, United States Supreme Partnership Inc Full time

    We are seeking a skilled and empathetic Customer Service Consultant to join our team. As a company committed to fostering positive customer relationships, we value individuals who are passionate about delivering personalized and effective solutions to our valued clients. If you have a strong customer service background, excellent communication skills, and a...

  • Customer Service Consultant

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    Houston, United States Supreme Partnership Inc Full time

    We are seeking a skilled and empathetic Customer Service Consultant to join our team. As a company committed to fostering positive customer relationships, we value individuals who are passionate about delivering personalized and effective solutions to our valued clients. If you have a strong customer service background, excellent communication skills, and a...


  • Houston, United States Supreme Partnership Inc Full time

    We are seeking a skilled and empathetic Customer Service Consultant to join our team. As a company committed to fostering positive customer relationships, we value individuals who are passionate about delivering personalized and effective solutions to our valued clients. If you have a strong customer service background, excellent communication skills, and a...


  • Houston, United States Supreme Partnership Inc Full time

    Job DescriptionJob DescriptionSupreme Partnership Inc is dedicated to providing exceptional customer service, and we are seeking a skilled and empathetic Customer Service Consultant to join our team. As a company committed to fostering positive customer relationships, we value individuals who are passionate about delivering personalized and effective...

  • IT Customer Consultant

    Found in: beBee jobs US - 2 weeks ago


    Houston, Texas, United States Roche Full time

    The PositionThe Opportunity:An experienced IT sales professional with middleware, LIS, Pre Analytic and Analytic experience. Works closely with the Regional Business Manager to align and prioritize on key regional account targets. The ITCC role requires a significant amount of in person customer engagement with critical IT call points such as LIS Owners,...

  • Service Consultant

    2 weeks ago


    Houston, United States CareerBuilder Full time

    As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and...


  • Houston, United States Shellpoint Mortgage Servicing Full time

    Who we are Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or “service”) their loan portfolios, which means that we collect homeowners’...


  • Houston, United States Supreme Partnership Inc Full time

    Job DescriptionJob DescriptionJob Summary:We are seeking a Customer Service Assistant to support our client relations team in delivering exceptional service and maintaining strong client relationships. The ideal candidate is a highly organized, detail-oriented individual with excellent communication skills and a client-centric approach. In this role, you...


  • Houston, United States BiZZdesign Full time

    Are you an enthusiastic, motivated professional looking for a challenging position within a dynamic international company? Then look no further because we might have a match! Who are we? Bizzdesign is a thriving SaaS company, that has been transforming industries for the past 24 years, headquartered in Enschede, the Netherlands. We are a dedicated team of...


  • Houston, United States Liberty Mutual Group Full time

    Property experience highly desired. Provides moderately complex consultative services to an assigned group of customers within a loss prevention specialty area or territory. Conducts on-site evaluations, evaluates data, and creates/implements service Risk, Consultant, Technical, Technical Support, Control, Technology, Insurance, Loss Prevention


  • Houston, United States Nava Software Solutions LLC Full time

    Job Description Job Description NAVA Software solutions is looking for a Sharepoint consultant Details: Sharepoint consultant Location: Downtown Houston TX - 3 days hybrid Duration: 12 months Must have strong experience in migrating SharePoint 2016 to SharePoint online Requirements In-depth knowledge of SharePoint 2016 and SharePoint Online platforms with 5...


  • Houston, United States Nava Software Solutions LLC Full time

    Job DescriptionJob DescriptionNAVA Software solutions is looking for a Sharepoint consultantDetails:Sharepoint consultantLocation: Downtown Houston TX - 3 days hybridDuration: 12 monthsMust have strong experience in migrating SharePoint 2016 to SharePoint onlineRequirementsIn-depth knowledge of SharePoint 2016 and SharePoint Online platforms with 5 years of...

  • Service Consultant

    Found in: Appcast US C2 - 2 weeks ago


    Houston, United States Airswift Full time

    About UsAirswift is the leading workforce solutions provider to the STEM industries. For over 40 years Airswift has been transforming lives through the provision of international workforce solutions to STEM industries. Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000 contractors globally.We are a people...

  • Service Consultant

    Found in: Appcast Linkedin GBL C2 - 3 weeks ago


    Houston, United States Airswift Full time

    About UsAirswift is the leading workforce solutions provider to the STEM industries. For over 40 years Airswift has been transforming lives through the provision of international workforce solutions to STEM industries. Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000 contractors globally.We are a people...

  • Service Consultant

    Found in: Appcast Linkedin GBL C2 - 3 weeks ago


    Houston, United States Airswift Full time

    About UsAirswift is the leading workforce solutions provider to the STEM industries. For over 40 years Airswift has been transforming lives through the provision of international workforce solutions to STEM industries. Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000 contractors globally.We are a people...

  • Service Consultant

    2 weeks ago


    Houston, United States Airswift Full time

    About UsAirswift is the leading workforce solutions provider to the STEM industries. For over 40 years Airswift has been transforming lives through the provision of international workforce solutions to STEM industries. Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000 contractors globally.We are a people...


  • Houston, United States Liberty Mutual Group Full time

    Energy/ Construction experience strongly preferred. Provides moderately complex consultative services to an assigned group of customers within a loss prevention specialty area or territory. Conducts on-site evaluations, evaluates data, and creates/im Risk, Consultant, Construction, Energy, Technical, Technical Support, Insurance, Technology


  • Houston, United States CareerBuilder Full time

    Location: Location: Customer Service Tech Representative in Mansfield, OH at Startek **Location:** **Experience:** Not Specified **Job Description** Startek is a call center that provides customer service to some of the largest companies in the world. Youre helping customers get their questions answered and solving problems. By providing great customer...


  • Houston, United States WNG Full time

    **We have a Direct Hire opportunity in Houston, TX!** **This is a Full-Time opportunity as an Inside Sales/Customer Service! This position is with a well-known/well established Organization & they are looking to grow their team.** **Duties**: The Inside Sales/Customer Service is responsible for reviewing requests for quotations, relaying appropriate...


  • Houston, United States America's Auto Auction Full time

    Job Type Full-time Description America's Auto Auction (AAA) is a full-service used-vehicle auction services provider that facilitates the wholesale remarketing of used vehicles for B2B customers, delivering a critical liquidity function to enable the used car sales ecosystem. AAA facilitates the selling and buying of used vehicles at physical auction sites...