Senior Professional Services Consultant

3 weeks ago

Houston, United States BiZZdesign Full time

Are you an enthusiastic, motivated professional looking for a challenging position within a dynamic international company? Then look no further because we might have a match

Who are we?

Bizzdesign is a thriving SaaS company, that has been transforming industries for the past 24 years, headquartered in Enschede, the Netherlands. We are a dedicated team of over 160 diverse individuals, representing over 23 nationalities, collaborating across 6 different countries. At Bizzdesign, you will join a passionate team of international experts who are always ready to lend a helping hand. We offer an environment defined by integrity, low ego, problem-solving, and effective teamwork.

Our software platform plays a pivotal role in enabling global organizations like Intel, HP, Maersk, Nestle, Wells Fargo, T-Mobile (& many more), to make informed decisions and drive change. Your work at Bizzdesign will have a tangible, worldwide impact in a constantly evolving landscape that demands continuous adaptation.

What impact will you make?

As a

Professional Services Consultant , you are a leader in delivering business consultancy engagements with customers, performing as the expert of the Bizzdesign Solution Suite, serving as a trusted advisor in the areas of architecture and Bizzdesign solution best practices, and managing customer projects to drive deliverables within the project timeframe.

You are part of an international professional services (PS) team within the Customer Success Organization (CSO), located all over the globe, primarily concentrated in the US, UK, Germany, Australia, and the Netherlands (HQ). The PS team provides training, consulting, expertise, and value support to ensure our platform solves critical business challenges. The overall CSO mission is to optimize and grow customer value.

The CSO consulting team supports this mission by successfully executing from the definition of best practices, with successful post-sale onboarding, implementation of new customers, follow-through with pro-active “challenger” consultative engagement, and development of the customer value. All of which result in strong satisfaction, software, retention, and revenue growth within our existing customer portfolio, while ensuring optimal scalability, efficiency, and productivity.

Service delivery:

Working as a team to deliver business and technical services, spanning strategic guidance, mentoring, workshop facilitation, training, and “hands-on” product deliverables. Ensuring highly effective and productive collaboration with customer key stakeholders and internal experts to drive the right expertise. Focusing on managing deliverables, meeting deadlines, and proactively managing risks and challenges.

Value execution:

Ensuring the continued double-digit growth of Bizzdesign, through world-class expert consulting and customer success management, from successful sales support (e.g., commercial presentations, SoW creations) and implementation to new customers all the way to effective, pro-active customer development.

Best practices and Continuous improvement:

Leading, contributing, and continually improving our customer success best practices and product offerings, focusing on value delivery, customer satisfaction, and swift implementation.

What are we looking for?

You have at least 5 years of experience in enterprise, solution, or business architecture. You have experience with advisement and training in the context of EA Software. You have knowledge and experience in one or more areas of Enterprise, Solution, or Business Architecture, and modeling using a formal language, e.g., ArchiMate, UML, BPMN, etc. You have a track record of driving customer value growth, including adoption and retention. You have the willingness to travel on a regular basis to ensure a high degree of customer intimacy and engagement. You have at least completed a Bachelor of IT or equivalent qualification. You are a confident presenter and communicator. You are a relationship builder, mentoring, and inspiring customers to success. You have full ownership and accountability. You are “obsessed” with customer value. You have a high degree of honesty and integrity. You can deal with ambiguous and less structured environments. You have a strong results orientation with agile output production. You have a “hands-on” and “roll-up-your-sleeves” collaborating supervisor attitude. Last but not least, you are highly analytical, process- and numbers-oriented.

What is in it for you?

You will have a competitive base salary and performance bonuses. You will get a health and pension allowance. We like to invest in the growth of our employees, so we offer a range of courses and training depending on what you need so you can get a little bit better every day you’re with us. A dynamic in-office working environment in the heart of Downtown Austin. A fantastic working atmosphere with amazing colleagues who always put a smile on your face. Working together in an international environment with colleagues from all over the globe. There will always be room for your new ideas, suggestions, and initiatives, no matter how long you’ve been with us. All business expenses will be paid. You will have a role in an entrepreneurial and low bureaucratic working environment within a rapidly growing global software company.

You will work hybrid (from home and our Austin office) in a multinational team, with a focus on North America customers. Some travel may be required to our customer sites to provide training and consultancy support.

Are you ready to start building your future with us? Let’s meet up for a cup of coffee online and see if we have a match

For additional information about the role of

Professional Services Consultant , please contact Maria Cotorceanu, who is the Global Recruiter via m.cotorceanu@bizzdesign.com.

*Applications submitted via email will not be taken into consideration*

Acquisition based on this vacancy is not appreciated.

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