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Supervisor, Maintenance
2 months ago
In this position, you will be managing multiple Maintenance crew leaders. You will be reporting to the CEO and will work closely with the Account Managers responsible for your properties. You will be the person responsible for the efficiency and safety of each maintenance crew you oversee. Your primary focus will be on the quality of all Crestview Landscape, Inc. properties assigned to you including reporting issues for each project with pictures and e-mails to the Account Manager. Critical for this position will be managing and holding individuals accountable for following Company processes and procedures every day as well as meeting performance expectations. This position will also need to embrace leading and inspiring the field staff in fostering a culture of passion, dedication, and loyalty.
ESSENTIAL DUTIES AND RESPONSIBILITES:- Work with Management and Account Managers in driving performance associated with Quality, Customer Satisfaction, Operational Efficiency, and Labor Hours Controls.
- Meet clients and work with Company staff to turn post-install Maintenance accounts into long- term Maintenance accounts.
- Respond to new client requests for base maintenance, installations, etc.
- Work with Account Managers in planning, scheduling, supervising and coordinating of the accounts, routes, projects, etc. as required.
- Direct, manage, schedule, and coordinate sub-contractors, suppliers and other outside teams as well.
- Reviewing account budgets, pricing models, margins, closure rates, etc. to ensure Company goals are achieved
- Stay abreast to performance matrixes by running & analyzing reports / key indexes in order to ensure division operations are on track to meet expected goals, profit margins, return on investment, etc.
- Complete daily/weekly/monthly site inspections of assigned properties.
- Assist Foremen in highly technical tasks and support them on a day-to-day basis.
- Carry out field training of Maintenance crew leaders and their teams.
- Supervise field operations of up to 10 Maintenance Foremen and their crews.
- Assist with personnel management and dispatching of crews.
- Work with Account Managers to address customer issues and complaints immediately.
- Identify extra work on Maintenance properties, prepare and submit such enhancement requests to Maintenance Account Managers for estimating and sales.
- Assist with employee reviews related to direct team members.
- Assist crews with time entry and issue management.
- Ensure safety procedures are followed and maintained.
- Promote and maintain a strong customer service focused environment and cooperative teamwork philosophy.
- Provide operational support to other Departments, as necessary.
- Perform other related duties as assigned.
QUALIFICATIONS AND EXPERIENCE:
- Two (2) to three (3) years of professional Maintenance and Supervisory experience and work history.
- Two (2) to three (3) years of Property Management experience and work history.
- Knowledge of acceptable safe work practices including wearing the necessary personal protective equipment (PPE).
- Proactive self-starter, achieving high productivity with strong attention to detail; ability to work independently with little instruction; coordinate and prioritize multiple tasks, set deadlines, and complete projects in a timely manner is required.
- Demonstrate the highest level of professional and ethical conduct.
- Positive, tenacious attitude.
- Strong verbal and written English communication skills.
- Ability to work in a fast-paced and sometimes unpredictable environment; works well under pressure and tight deadlines.
- Ability to consistently apply good judgment and make good decisions.
- Ability to always maintain confidentiality and discretion.
- Proven analytical and problem-solving abilities.
- Organized with a proven ability to juggle multiple projects at once.
- Experience managing complex project/event logistics.
- Some local travel – up to 50%.
- Must possess a valid California Driver's License.
- The requirements and duties listed are representative and not exhaustive of the knowledge, skill, and/or abilities required.
TECHNICAL SKILLS:
- Ability to comfortably work with software and apps on a desktop, iPhone, and/or iPad.
- Highly proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Quick learner and ability to figure things out on your own.
LANGUAGE SKILLS:
- Ability to communicate effectively in English (oral and written).
- Ability to read and comprehend instructions and information to effectively execute and achieve results.
- Bilingual in Spanish is a plus.
EDUCATION:
- Bachelor’s degree in Horticulture, Landscape Architecture or related field, required.
- Landscaping, construction industry experience highly preferred.
COMPETENCIES:
- Professionalism: As it relates to how you carry yourself among fellow co-workers and customers.
- Communication: Strong, effective communication skills to interact with co-workers, Management, clients, vendors, and/or visitors. Communication skills include listening skills, verbal and written communication skills and client relation skills.
- Collaboration: Incorporate teamwork, mutual respect, active engagement, cooperation and client focus.
- Accountability: Initiative to take ownership of responsibilities, the ability to prioritize and the working knowledge and skills to take action.
- Problem Solving: Blends problem solving skills, judgement and decision-making skills along with creativity and resourcefulness.
- Ethical standards: High ethical standards in how you go about and perform your work always taking into consideration what’s best for the customer, their property, and the company.
- Customer service and satisfaction: Adhere to the philosophy that customers are # 1 and are the livelihood of Crestview Landscape, Inc. Strong sense of customer service and satisfaction.
- Attention to detail: High level of detail and a focus on the little things that make a big difference.
- Trust and demeanor: Ability to foster positive and solid relationships with clients to establish rapport, trust, and confidence. Possess a quality demeanor and the ability to be levelheaded and calm in all situations.
PHYSICAL DEMANDS:
While performing the duties of this position, the employee is regularly required to bend, kneel, walk, and/or crouch for long periods of time during the workday. The position also requires the ability to lift up to 50 lbs., unaided, repeatedly throughout the workday. In addition, the employee must be able to work in all outdoor conditions: heat, cold, humidity, dust, mud, etc…
DIRECT REPORTS:
Up to 10 Foremen
