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Customer Service Account Specialist

4 months ago

Riverside, United States Premium Waters Full time
Job DescriptionJob Description

Qualifications:

  • 5+ years of related work experience in customer service for a manufacturer
  • Excellent oral/written communication skills, ability to multi-task and prioritize workload
  • Strong PC skills
  • Microsoft Excel, Outlook, and Teams proficient
  • Team player with proven ability to work well under deadlines
  • Strong attention to detail with excellent follow-up
  • Experience with Retail Link or similar customer portals preferred
  • Experience with Oracle JD Edwards or similar ERP is beneficial

Responsibilities:

The ideal candidate will be self-motivated and take personal pride in their work. Excellent communication, customer service skills, and solid problem-solving abilities will make the candidate successful. This position needs to be organized, detailed, and comfortable working on a computer throughout the day. The Wal-Mart Customer Account Specialist is primarily responsible for directing, managing, and scheduling customer orders.

Essential Job Duties:

  1. Provide exceptional service to the customer through timely and accurate communication
  2. Proactively communicate the status of all open orders to the customer
  3. Develop the daily load plan, schedule and track all loads for customer
  4. Facilitate problem resolution for any order not meeting customer needs
  5. Manage customer orders from time of receipt to delivery
  6. Process EDI and non-EDI orders, ensuring all relevant information is present and accurate
  7. Setup and maintain customer information in the ERP software system
  8. Work closely with sales to understand and execute the customer plan
  9. Work with production planning and transportation at multiple facilities to ensure orders are filled in full and on-time
  10. Correspond with transportation carriers
  11. Learn to utilize multiple customer systems as required
  12. Required to work closely with accounts receivable

Non-Essential Job Duties:

  • Will perform other related work as required
  • In the absence of this employee, the direct supervisor or appointee will cover responsibilities

GMP & PPE Required:

While on the production floor in the plant, you will be required to follow and help to enforce all GMP regulations in the plant. Anyone entering the production floor must follow the GMP rules in their employee handbook, which includes the required hairnets, beard nets, and earplugs. It is also required that all personnel wear safety glasses. Follows standard operating procedures including quality checks and procedures for all operations. Also follows HACCP and SQF requirements for food quality and safety.