Shift Manager

3 months ago


Middletown, United States Blend Smoothie Bar LLC Full time
Job DescriptionJob Description

SHIFT LEADER

The Shift Leader is responsible for the overall direction, coordination, and evaluation of a Blend Smoothie & Salad Bar location. The Shift Leader complies with Company policies and applicable laws. Responsibilities include interviewing and training employees; Responsible for opening and closing the store. Must have open availability, 1-2 years of food experience, excellent customer service experience and a strong interest in the health food industry. $16 hr. + tips (average tips $3,900 year)

Responsibilities and Duties

  • MUST HAVE OPEN AVAILABILITY
  • MUST HAVE 1-2 YEARS FOOD EXPERIENCE
  • MUST HAVE EXCELLENT CUSTOMER SERVICE EXPERIENCE
  • MUST BE ABLE TO LIFT 50 POUNDS OR MORE
  • Check products to ensure consistency, quality and flavor are at Blend’s standards.
  • Investigate and resolve complaints regarding food quality, service, and accommodations.
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented up to Company standards.
  • Monitor budgets and review financial transactions to ensure that expenditures are authorized and budgeted.
  • Monitor compliance with health and fire regulations regarding food preparation and serving and building maintenance in lodging and dining facilities.
  • Establish and evaluate standards for personnel performance and customer service.
  • Review work procedures and operational problems to determine ways to improve service, performance, or safety.
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
  • Maintain food and equipment inventories and keep inventory records.
  • Organize and direct worker training programs, resolve personnel problems, hire new staff and evaluate employee performance.
  • Order and purchase equipment and supplies.
  • Review and analyze the number, type, and cost of items sold to determine which items may be unpopular or less profitable.
  • Assess staffing needs, and recruit staff using Company methods.
  • Arrange for equipment maintenance and repairs.
  • Utilize point of sale cash register. Count money and make safe deposits.
  • Adhere to Company opening and closing procedures and maintain accompanying records.

Qualifications and Skills

  • Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Supply Chain - Knowledge of raw materials, supply processes, quality control, costs, and other techniques for maximizing the effective supply and distribution of goods.
  • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Communication - Speaking to others to convey information effectively.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches for both current and future problem-solving and decision-making. Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Equipment Maintenance - Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
  • Operation, Monitoring and Control - Controlling operations of equipment and systems. Monitoring equipment to ensure proper operation.
  • Operations Analysis - Analyzing operational needs of business and adjusting accordingly.

Benefits

Company Growth - There is tremendous growth potential within the Company.

Job Types: Full-time, Part-time

Salary: $16.00 per hour + tips

Benefits:

  • Employee discount
  • Flexible schedule

Shift:

  • 8-hour shift
  • Day shift
  • Evening shift
  • Morning shift

Weekly day range:

  • Monday to Friday
  • Weekend availability

Work Location: In person


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