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Customer Service Representative

2 months ago

Edina, United States Edina Pet Hospital Full time
Job DescriptionJob Description

Edina Pet Hospital is looking for an experienced receptionist to join our 3-doctor practice. In this position you will utilize superior client service skills to their fullest - delivering the highest quality patient and client care. Candidate should be comfortable with computers, competent with multi-line phone systems, and enjoy working with the public. We are a fast-paced facility and place emphasis on communication and teamwork. We are open M-F 8-6pm. We offer competitive compensation along with a comprehensive benefits package, Paid Time Off for full time employees, 401K, Continuing Education, generous pet care discounts and more. Core competencies will be tested, and background check will be performed.

Education:

• High School Diploma or GED required

Experience:

• 1+ years experience in retail sales or customer service preferred

• Experience in a medical facility desired

Knowledge, Skills and Ability:

• Ability to provide effective customer service principles

• Basic knowledge of medical terminology

• Basic proficiency with a variety of computer programs including Microsoft Office Suite

• Basic written, verbal, and active listening communication skills

• Strong customer relations and interpersonal skills

• Exercises tact and diplomacy in dealing with sensitive issues and situations

• Prioritize work and handle a variety of tasks simultaneously, with frequent interruptions

• Strong organizational and time management skills

• Effectively and quickly responds to requests in a proactive manner

• Strong attention to detail and high level of accuracy