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Centralized Service Analyst

2 months ago

Montpelier, United States Vermont Judiciary Full time
Job DescriptionJob Description

A permanent full-time opening exists for a Centralized Service Analyst in Montpelier, VT. The CSA provides specialized services in supporting state-wide Judicial operations and delivering comprehensive services to litigants. The work is complex and requires knowledge of legal practices and procedures and specialized computer skills. Although assigned duties are similar to those of less senior clerical positions, this position is differentiated by the degree of independence and responsibility for various projects and programs. Work is performed under the general supervision of an administrative superior.

Desired Skills and Experience for Centralized Service Analyst:

  • High level of professionalism and confidentiality
  • Knowledge of legal practices and procedures and specialized computer skills
  • Exceptional administrative/ clerical skills
  • Teamwork, flexibility, and strong communication skills
  • Experience in customer-facing roles
  • Positive, empathetic, and professional attitude

This is a full-time limited-service position located in Montpelier, VT. Starting salary will be $23.76 per hour. The limited-service term will end 6/30/2028. The Judicial Assistant is a non-exempt Judicial Branch position equivalent to pay grade 21. The State of Vermont’s total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation.

Benefits:

  • 80% State paid medical premium
  • Dental Plan at no cost for employees and their families
  • Flexible Spending healthcare and childcare reimbursement accounts
  • Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
  • Work/Life balance: 13 paid holidays each year and a generous leave plan
  • Low-cost group life insurance
  • Tuition Reimbursement
  • Incentive-based Wellness Program
  • Qualified Employer for Public Service Student Loan Forgiveness Program

Minimum Requirements
Associate’s degree AND three (3) years or more of experience in directly related customer service roles; additional college education may be substituted on a 6-months for semester basis.
OR
High School diploma or equivalent AND five (5) years or more of experience in directly related customer service roles.

Summary of Duties

  • This position involves specialized clerical, administrative, analysis and data entry work with a focus on providing customer service on a statewide basis.
  • Work is performed in a fast-paced, sometimes pressurized environment and requires tact and professionalism, even when interacting with difficult customers.
  • Act as subject matter expert in one or more fields which may include Odyssey case management system, rules of electronic filing, Rules of Public Access to Court Records, docketing in multiple divisions (Criminal, Family, Civil, Environmental or Probate), language access, jury administration and dispensing legal information.
  • Efficiently process a high volume of case filings, language services, jury summons and legal information. The job entails the operation of various types of electronic equipment and new equipment may be introduced at any time.
  • Employ attention to detail and methodical approach to ensure all work is in compliance with Rules and Statutes to ensure standardized business practices are followed.
  • Maintain excellent customer interaction by providing information and assistance over email, correspondence and other forms of contact. Solve standard customer problems by gathering information, assessing options and delivering the most appropriate solution.
  • Escalate issues and obstacles to supervisors according to established procedure.
  • Participate on committees and projects as requested.
  • This position is responsible for all duties defined and other duties as assigned such as training other employees.

Scheduled hours of work generally conform to public court hours, but assignments may extend beyond those hours. Occasional travel to other courts within the State of Vermont may be required. Travel will be reimbursed according to State policies. This position will be eligible for longevity increases in accordance with the State step pay plan and annual cost of living increases as enacted by the Vermont State Legislature. Job Code # 24060

The State of Vermont celebrates diversity and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills in all state government positions. The Judicial Branch is committed to a policy of equal employment opportunity, and the recruitment process is designed to treat all applicants equitably.



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