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Field Service Technician

4 months ago

Goldsboro, United States Optomi Professional Services Full time

Optomi Professional Services is seeking a skilled Field Service Technician to deliver on-site support for our facilities. The role includes diagnosing, analyzing, and repairing issues, supporting installations, and providing technical guidance.


Primary Responsibilities

  • Provide installation support, and product and system installation services in person or via telephone or remote monitoring services
  • Deliver comprehensive system maintenance, updates and upgrade services
  • Assume ownership of customer issues and follow through until issues are resolved
  • Maintain appropriate levels of communication with the customer to ensure that the customer is well-informed before, during and after service engagements
  • Ensure that services are provided in the time frame promised to the customer, and that the quality and completeness of work performed meets or exceeds the expectations of the customer
  • Provide feedback on product, installation, and service quality issues
  • Provide User Application Training on proper use of Safety, Security and Asset Location products and system solutions
  • Account modifications, resets and unlocks
  • Mobile device troubleshooting (iPhone, iPad, etc.)


Qualifications

  • Associate's degree in IT or related field
  • Minimum of 1 to 4 years of related experience
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Strong cross functional communication
  • Excellent technical knowledge and hands-on troubleshooting experience of PC and desktop hardware and components
  • Working technical knowledge of current protocols, operating systems, and standards (i.e. TCP/IP, Windows, MS Office Suite, IOS mobile platforms)
  • Ability to operate tools, components, and peripheral accessories.
  • Able to read and understand technical manuals, procedural documentation, and OEM guides
  • Excellent customer service skills, working with employees on the phone and in person.