Customer Service Specialist

7 days ago

Westerly, United States SERVPRO - Supreme Restoration Full time
Job DescriptionJob DescriptionSERVPRO of Washington County, RI is hiring a Customer Service Specialist

Benefits
SERVPRO offers:
  • Competitive compensation
  • Superior benefits
  • Career progression
  • Professional development
And more

As the Customer Service Specialist you will be answering and triaging calls, handling customers complaints, assist with scheduling or dispatching a team to the customers location to assess the work that would need to be completed. If you are organized, have outstanding customer service skills, and strive to assist others in their time of need you could thrive in this environment

Key Responsibilities
  • Handle customer complaints, resolve issues and trouble shoot
  • Receive customer calls and triage to the appropriate department
  • Answering questions about the company's products, services and or information about company's offerings
  • Help assist with processing orders and transactions
  • Provide proactive customer outreach
  • Respond to customer reviews, collect and help analyze customer feedback
  • Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team
  • Review and maintain the scheduling software so that appropriate teams are routed accordingly
  • Perform detailed and accurate data entry
  • Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications

Position Requirements
  • High school diploma/GED (preferred)
  • At least 2 years of customer service and/or office-related experience
  • Resolving issues and troubleshooting problem skills
  • Prior dispatch or call center experience preferred
  • Ability to multitask and to remain detail orientated
  • Strong phone skills utilizing most updated operating systems
  • Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies
This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary.

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchises attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them. In this role, you will
give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.

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