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Order Management Specialist 1

1 month ago

Baldwin Park, United States Superior Communications Full time
Job DescriptionJob DescriptionSalary: $20.00 to $22.00 per hour

SALARY: $20.00 to 22.00 per hour


SUMMARY

The Order Management Specialist I is responsible for processing orders, ensuring accuracy, and providing support to customers.

 

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

DAILY TASKS AND RESPONSIBILITIES

  • Process customer orders accurately and efficiently.    
  • Daily management of customer delivery dates.
  • Daily review of inventory to release orders based on availability of product.
  • Research and resolve shipping discrepancies.
  • Address customer concerns or complaints effectively, striving to achieve satisfactory resolutions.
  • Proactively and promptly update customer of any delays with order deliveries.
  • End to End management of customer returns; from creating, tracking, and processing credit memos.
  • Prepare internal or external reports ad hoc reports.
  • Performs other related duties as assigned by management.


Miscellaneous Duties

  • Assist with absent personnel responsibilities.
  • Other duties as assigned.
  • Follow ISO/TL9000 requirements.


SKILLS

  • Strong written and verbal communication skills.
  • Ability to work independently with minimal supervision.
  • Ability to work in a fast-paced environment is required.
  • Detail oriented and organized, with the ability to multitask and prioritize tasks effectively.
  • Knowledge of Microsoft Office Suite (Word, Excel, Outlook) preferred.


SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities.


WORK ENVIRONMENT

This job operates in a clerical office setting.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 


PHYSICAL DEMANDS

This is largely a sedentary role; however, some filing is required.  This would require the ability to lift files, open filing cabinets and bend or stand as necessary.  Must be able to lift up to 20 pounds.


POSITION TYPE AND EXPECTED HOURS OF WORK

This is a full-time position.  Normal business days are Monday through Friday.  Work hours will be assigned in advance.


TRAVEL

Very minimal travel is expected for this position.

 

REQUIRED EDUCATION/EXPERIENCE

High school diploma, or GED

Proven experience in sales order management, customer service, or related field.


OTHER DUTIES

Please note this job description is not designed to cover, or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.


Referrals…

If this isn’t the job for you, perhaps you have a friend who would be a perfect fit.  Please send them this link

 

ADA - Superior Communications will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. Reasonable Accommodations are available for qualified individuals with disabilities throughout the subsequent application process.

 

About Superior Communications

Superior Communications opened its newest distribution center outside Nashville, TN.  The 130,000-square-foot facility supports customers throughout the country with a focus on those in the region.  Superior is focused on helping our customers solve their go to market challenges through industry-leading services across the supply chain, from geographic location to value-added support in the retail stores.

 

We offer a great benefits package including Medical, Dental, Vision, Life, Disability, Paid Time Off, Holidays, and 401(k).

 

At Superior Communications we respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.  We are proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

 

For more information about Superior, visit www.superiorcommunications.com.  About Us

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