Administrative Support Specialist

4 weeks ago

Flint, United States Forward Health LLC Full time
Job DescriptionJob Description

Are you an organized multitasker who excels in a fast-paced healthcare environment? Do you have a passion for delivering exceptional patient care? If so, Forward Labs in Michigan is looking for a dedicated Scheduling/Administrative Support Specialist to join our team. In this role, you will play a pivotal role in managing patient relationships and contributing to our success.

As a full-time Scheduling/Administrative Support Specialist, you will be a key player in ensuring the smooth operation of our clinic. Your friendly demeanor, strong organizational skills, and keen attention to detail will help create a welcoming and efficient environment for both patients and staff.

Responsibilities:

  • Welcome patients and visitors with a friendly attitude, reflecting our dedication to excellent customer service.
  • Schedule and confirm appointments accurately using our scheduling system.
  • Collect and update patient information, maintaining complete and accurate records.
  • Manage incoming calls, responding promptly to inquiries and directing messages to the appropriate staff.
  • Coordinate patient check-ins and check-outs to maintain a smooth patient flow.
  • Collaborate with medical staff to support timely and effective patient care.
  • Keep the reception area and waiting room clean and organized.
  • Foster a positive and cooperative work environment by working closely with team members to achieve clinic goals.

Skills:

  • High school diploma or equivalent required; certification in medical office administration is a plus.
  • Previous experience as a clinic coordinator or scheduler preferred.
  • Exceptional customer service and interpersonal skills, with the ability to communicate effectively with diverse individuals.
  • Strong attention to detail and ability to manage multiple tasks in a fast-paced setting.
  • Proficiency in electronic medical records (EMR) systems and scheduling software. Training on our EMR is provided.
  • Knowledge of medical terminology, billing, and coding procedures preferred.
  • Ability to maintain patient confidentiality and adhere to HIPAA guidelines.

At Forward Labs, we value our employees as our greatest asset. Join our team and make a meaningful impact on the lives of our patients while contributing to the growth and success of our clinic. Apply now to be part of a team dedicated to improving sleep health and overall well-being.

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