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SAP On-Site Support Specialist with Security Clearance

2 months ago

San Antonio, United States Enterprise Horizon Consulting Group Full time
Job DescriptionJob Description

Company Overview

Enterprise Horizon Consulting Group (EHCG) is a Woman-Owned Small Business specializing in IT Consulting which has successfully delivered key capabilities to the Navy, Army, and NASA over the past 15+ years. EHCG provides best in class services to its customers in the following areas: Business Systems Services; Business Intelligence; Data Analytics and Dashboarding; Enterprise Resource Planning (SAP) Implementation; Legacy System Optimization; Digital Transformation; Cloud Migration; Integration and Modernization; and Risk Management Framework Processes.

Job Description

Enterprise Horizon is seeking SAP On-Site Support (OSS) Specialists to provide post go-live support for a major DoD ERP effort. This role will support three waves of on-site support and travel to various on-site CONUS and potentially OCONUS locations will be required. On-Site Support (OSS) personnel will be positioned at selected locations for 120 days post wave Go-Live. OSS personnel will troubleshoot user issues, conduct ad-hoc training, and track, research, and escalate trouble tickets to support the successful deployment. Job duties may include:

  • Provide on-site support in various locations.
  • Assist OSS customers using the DoD ERP to resolve issues related to knowledge of the process, incorrect master data, or systemic problems.
  • Administer refresher training on all key business process areas to end-user personnel.
  • Provide support in the form of official documentation and resources to complete DoD ERP General Funds related business operations in the areas of Cost Management, Financials, Funds Management, Reimbursable, and Spending Chain.
  • Provide and resolve business user issues and concerns via regular conference calls with the Deployment Team and Parent Financial Management Organization.
  • Support emails, phone calls, and Microsoft Teams calls with the deployed to community.
  • Coordinate with parent organizations to assist support personnel with DoD ERP General Funds issues and concerns.
  • Aid in the resolution of end user problems and incidents, escalate trouble tickets when appropriate.

Work Schedule: 100% on-site work is required. Ability to travel to various CONUS is required. Ability to trave to OCONUS locations is highly desired. CONUS locations: Florida, Ohio, Texas, Nebraska, Illinois, Oklahoma, California, Colorado. OCONUS locations:Germany, Japan.

Requirements

  • Active Secret Security Clearance is required
  • MUST be open to travel to all CONUS locations: Florida, Ohio, Texas, Nebraska, Illinois, Oklahoma, California, Colorado.
  • Open to travelling to OCONUS locations in Germany, Japan is highly desired.
  • Bachelor’s degree or equivalent experience
  • 3+ years overall IT experience
  • 2+ years of SAP experience
  • Prior DoD ERP General Funds experience is highly desired
  • Excellent customer relationship skills
  • Strong problem solving and critical thinking skills
  • Experience working in an application maintenance environment
  • Excellent communication skills
  • Proven success contributing to a team-oriented environment


Military Installation Access:

  • Active Secret Security Clearance with SSBI check is required.
  • Must be able to qualify for and obtain a base access pass in a timely manner.
  • Must be able to obtain a favorable National Security Agency Check (NACI) including an FBI fingerprint check.
  • U.S. Citizenship required.
  • Ability to pass IT1 security clearance with SSBI checks.


Pay Scale

$82,000 to $132,000 commensurate with experience and qualifications.

Benefits

We offer full-time salaried employees competitive salaries with a range of benefits, including medical, dental, vision, simple IRA with company match, federal holidays, vacation time, and sick leave.

Another Way to Put $500 in Your Pocket

If this position is not a perfect fit for you, but you know someone who would be a great match, please refer them to us via our Candidate Referral Program using the following link: www.enterprisehorizon.com/candidatereferrals

If we hire them, you could receive $500 See the link for further details.

Enterprise Horizon Consulting Group is an equal opportunity employer. Enterprise Horizon Consulting Group does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, marital status, sexual orientation, gender identity, national origin, ancestry, age (40 and over), physical or mental disability, or protected veteran status, or any other protected status in accordance with all applicable federal, state and local laws.