Representative Customer Service Level 1

1 month ago


Tonawanda, United States S F C Admins Inc Full time
Job DescriptionJob DescriptionDescription:

R.P. Adams was founded in 1937. Over our 80+ year history, we have become known as a high-quality manufacturer of heat exchange and liquid filtration equipment. We operate a 60,000 square foot plant in Buffalo, NY. One hundred percent of our design and manufacturing processes are handled in this facility. As a result, we are able to deliver unmatched quality while operating with agility, solving our customers’ engineering problems and meeting aggressive timetables. The unique combination of products we manufacture, and our in-house process are singular among our competitors.


ESSENTIAL FUNCTIONS

· Takes care of and settles customer complaints, special orders, or returns via phone or mail

· Answers customers' questions regarding product or service and operation or maintenance

· Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping

· Talks with customers by phone or in person to ensure the best service possible

· Interviews customers to obtain information and explain available services

· Investigates and corrects errors, following customer and company records

· Adjusts complaints concerning billing or services rendered

· Refers complaints of product or service failure to appropriate departments for investigation

· Coordinates customers' service needs with other departments as required to ensure customer service

OTHER DUTIES

· Performs all other duties as required


Requirements:

QUALIFICATIONS

EDUCATION/EXPERIENCE AND/OR TRAINING

· High School diploma required

· 1-3 years of experience preferred



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