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Technical Writer
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Technical Writer role in San Jose CA
3 months ago
- this role you will
- Write end-user documentation (user guides, getting started guides, support FAQs, reference material) for cloud-based software applications.
- Use information architecture principles to design online documentation that meets the needs of multiple audiences at various stages in the learning cycle using a single content repository.
- Clearly communicate how to accomplish user tasks, rather than how to use the user interface.
- Through research and hands-on learning, become an expert on our products and methodologies.
- Work with Product, Support, and other internal teams to understand customer needs and create content that allows users to be self-sufficient.
- Interview subject matter experts to learn how product features work and understand their benefits to users.
- Experiment with software to learn how it functions from an end-user point of view.
- Contract Technical Writer should have the following skills:
- 8+ years working on software documentation projects
- Tools: DITA XML, Madcap Flare, any structured authoring tool; and CMS
- Excellent writing and communication skills with the ability to explain technical concepts in a way that non-technical people can understand.
- Confident self-starter, pro-active in asking questions and resolving issues with subject matter experts.
- User-centric thinker who can anticipate the reader's concerns and questions about the product.
- Strong time management skills with the ability to estimate the effort required to complete a task and stay on schedule.
- Basic graphics skills (Powerpoint).
- Experience documenting APIs a plus.
- Experience writing documentation for translation and optimizing documentation projects for translation a plus.
- Experience with Jira and Confluence a plus.
- Experience with digital adoption platforms such as WalkMe a plus
Familiarity with the Telecom industry a plus
