Outbound Call Center Representative

2 months ago

Conyers, United States Alacrity Solutions Full time
Job DescriptionJob Description

Alacrity Solutions

Outbound Call Center Representative - Insurance

Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our staffing capabilities, temporary housing services, managed repair network, and subrogation services support a fully integrated solution for all your needs from first notice of loss through completion of repairs. By assembling the best service providers through strategic acquisitions and relying on the right talent, Alacrity Solutions provides consistent, professional, and scalable services throughout the entire claim handling and resolution process. To learn more, visit www.AlacritySolutions.com.

The role of Outbound Call Center Representative is primarily responsible for making outbound calls in a secure room environment to report auto accidents.

Primary Duties include but are not limited to: (Reasonable accommodation may be made to enable qualified individuals to perform essential functions.)

  • Report claims in a secure call center environment by making outbound calls continuously throughout scheduled shift. 
  • Ask all required questions, obtain claim information from the adverse carrier, and provide the claim information for the insured.
  • Completes call template to reflect successful or unsuccessful reporting of each claim, which is then submitted to the claim file.
  • Provides thorough claim documentation for each claim. 
  • Create invoice for files worked.

Skills & Requirements:

  • Report First Notice of Loss Claims
  • Manage Outbound Calls in a Timely Manner
  • Meet Team/Personal Qualitative and Quantitative Targets
  • Previous experience in a customer support role.
  • Strong phone and verbal communication skills along with active listening.
  • Ability to multitask, set priorities, and manage time effectively.
  • Knowledge of Microsoft Office i.e., Word, Outlook, Excel.
  • Ability to type a minimum of 40 words per minute.
  • High school degree.

Supervisory Responsibilities:

  • N/A

Physical & Mental Demands:

The physical demands described here are representative and must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk and use hands to handle or feel.
  • Ability to read, analyze, and interpret reports, and legal documents, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. 

Starting salary range:

  • $12.00 per hour

Job Specifics:

  • In Office (Conyers, GA)
  • Full-Time (M-F, 8:30 am-5:00 pm)

Travel Required:

  • None

Why Choose Alacrity?:

  • Benefits Package including Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program
  • HSA Bank with selection of High Deductible Health Plan
  • 401K plan options
  • Paid Time Off Accruals
  • Paid Holidays

Affirmative Action/EEO Statement

Alacrity is an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All decisions pertaining to an employee’s employment are made without regard to race, color, religion, sex (including sexual orientation, pregnancy, childbirth), gender, gender identity or expression, age, national origin, ancestry, physical or mental disability, medical condition, reproductive health decisions, veteran’s status, genetic information, creed, marital status, disability, citizenship status, or any other characteristic protected by applicable law.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy.

How Long We Retain Personal Information:

We will keep your personal information for as long as necessary to fulfill legitimate business purposes and in accordance with applicable laws.

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