Design Production Manager

2 months ago

Dallas, United States Dr. Delphinium Designs + Events Full time
Job DescriptionJob DescriptionDescription:

The Design Production Manager plays a critical role in helping us maintain our reputation as a leader in the floral/service industry. The Design Manager is responsible for developing and maintaining a creative and well rounded design team. This individual will manage day-to-day activities, provide training, guidance, and oversight for all departmental activities and staff. The Design Manager acts as a role model to drive employee performance and higher company standards.


Responsibilities:

  • Maintain/execute company visions at all times
  • Ensure all line designers have the knowledge and materials to accomplish floral assignments
  • Work closely with the Creative Director to train and educate line designers on menu items
  • Communicates with the Creative Director and Flower Buyer with issues on menu items
  • Monitor everyday production with the goal of improving efficiency and minimizing overtime
  • Implements and manages a Quality Control Program
  • Implement, review and improve all design policies, procedures and service standards
  • Create work schedules for the Line Designers and Design Assistants
  • Create & coordinate bonus, rewards and incentives
  • Handle escalated customer complaints or issues (communicate and educate Line Designers if need be)
  • Work with other departments leads concerning product or service issues
  • Maintain up to date knowledge of POS (ensure all Line Designers have the necessary POS knowledge)
  • Provides coaching and feedback, including formal corrective action
  • Conduct quarterly performance reviews
  • Maintain up to date standing account spreadsheet and distributes standings with the creative directors input
  • Develop processes and procedures to reduce COGS including spot audits, reducing waste, recording waste, etc.
  • Complete supply inventory counts on time and accurately
Requirements:

  • Strong floral design background
  • Exceptional creative talent
  • Influencing, leading and delegating abilities
  • Critical thinking, decision making and problem solving skills
  • Excellent verbal communication and listening skills
  • Self-starter who is energetic and flexible
  • Detail oriented with strong organizational skills
  • Maintains a calm, tactful demeanor when dealing with difficult situations
  • Conflict Resolution
  • Willingness to learn and adapt to changing needs of growing company
  • Prioritizes responsibilities to achieve results
  • Identifies additional tasks to be completed and willingly assists others
  • Excellent computer skills including MS Word and Excel

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