Office Operations Associate

7 days ago

Stillwater, United States Bluestone Physician Services Full time
Job DescriptionJob Description

Bluestone Physician Services delivers great outcomes by bringing exceptional care to patients living with complex, chronic conditions and disabilities. Our unique, robust model of care goes beyond primary care services — our multidisciplinary care teams collaborate with patients, their families and other healthcare providers to deliver care that is preventative, proactive and tailored to their unique needs.

Using an evidence-based approach focused on quality care management and data-driven medical decisions, Bluestone care teams collaborate to manage patients’ chronic conditions, address social determinants of health, manage transitions to and from inpatient settings, provide behavioral health support and more. Under our model of care, Bluestone patients experienced 21% fewer ER visits, 36% fewer hospitalizations and 41% fewer hospital readmissions compared to patients with similar conditions and complexities over the same time period. 

Our care teams travel directly to patients who reside in Assisted Living, Memory Care and Group Home communities throughout Minnesota, Wisconsin and Florida and are supported by clinical operations and administrative colleagues who work remotely or at our corporate offices in Stillwater, Minnesota, and Tampa, Florida.

Our success is only possible through the hard work of our employees who bring our core values of Dedication, Excellence, Collaboration and Caring to life every day. Bluestone has been named to the Star Tribune's Top Workplace list for the 11th year in a row Bluestone also achieved Top Workplace USA 2021-2024 In 2022, Bluestone Accountable Care Organization (ACO) was the best performing ACO in the country as measured by the overall savings per Medicare beneficiary.

Position Overview:
The Office Operations Associate works within our Clinical Operations team. This role focused on back office administrative support of medical teams. This role functions collaboratively with our clinical and non-clinical staff.


Schedule: Full time position, regular business hours, no evenings, weekends or holidays.

Location: In office: Downtown Stillwater, MN (201 2nd Street North Stillwater, MN 55082)

Salary Range: $19.00 - $20 per hour. Salary will be commensurate with experience.

Responsibilities:
  • Clinical Supplies Support: Reviews, packs & ships clinical supply orders to CAs and Providers, Responsible for restocking and ordering of the clinical supplies, respond to the clinical supplies emailed requests
  • Printing and Mailing Support: Prints and mails multiple types of letters, sympathy cards, and Care Plans. Review returned mail
  • Operates office equipment such as computers, phones, and printers to communicate and update electronic medical records and other databases as appropriate.
  • Document Management
    • Sort fax inboxes to attach inbound documents to appropriate patients and assigning to appropriate provider
    • Adhere to document sorting guidelines and control for duplicate requests
    • Monitor incoming Provider to Provider documents, and route accordingly
  • Patient scheduling for various Provider teams
  • Functioning both independently and collaboratively with Providers, Field Leadership, Clinical Assistants, and other Operations Associates to ensure daily team needs are being met
  • Performs accurate data entry of patient health care information
  • Uploads, enters, and assigns patient certifications and re-certifications

Qualifications:

Education/Certification/Experience

  • Previous administrative experience required.
  • Experience working with electronic medical records preferred.
  • Experience working in healthcare preferred.

Knowledge/Skills/Abilities

  • Knowledge of medical terminology and understanding of patient care notes.
  • Ability to assist providers and facilitate an efficient, organized administration flow.
  • Ability to problem solve and work well under pressure.
  • Detail oriented and accurate.
  • Collaborates effectively within team settings with clinical and non-clinical staff.
  • Ability to deal with change and ambiguity.
  • Excellent interpersonal and customer service skills.
  • Excellent written and verbal communication skills.
  • Comfortable navigating electronic medical record systems and working with patient care notes.
  • Computer proficient, 55+ WPM typing.
  • Demonstrated ability to read, write, speak, and understand the English language.

Bluestone Benefits:

  • Health Insurance
  • Dental Insurance
  • Vision Materials Insurance
  • Company paid Life Insurance
  • Company paid Short and Long-term Disability
  • Health Savings Account (with employer contribution)
  • Flexible Spending Account (FSA) 
  • Retirement plan with 4% matching contributions
  • Eight (8) paid holidays for office closures plus two (2) floating holidays
  • Three weeks (15 Days) Paid Time Off (PTO)
  • Regular business hours

 


 

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