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Sales Support Administrator

3 months ago

Warrendale, United States Vector Security, Inc. Full time
Job DescriptionJob Description

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day If this is how you like to work, we’d like to invite you to join our team as a Sales Support Administrator

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members.

Location: Warrendale, PA (Branch Office)

Summary:

Work with an industry Leader

We hire only the best Vector Security is searching for an enthusiastic and detail-oriented individual who has a passion for helping others in the workplace. This position provides overall administrative support to the sales department manager and reps.

As a Sales Support Administrator, your role is crucial to the office's daily functions. Excelling in this position would require fast learning, a strong ability to problem solve in different circumstances and a keen tracking of improving current processes.

What You’ll Do:

  • Customer service, customer retention, processing of terminations
  • Pleasant phone personality when servicing our customers' needs and resolving problems
  • Answer general billing inquiries and process customer payments
  • Act as backup to front desk when needed
  • Must have good verbal and written communication skills
  • Perform auditing of accounts.
  • Answer incoming phone inquiries regarding new sales and existing customer accounts
  • Enter customer information/job information into customer database.
  • Provide customers with information and assistance when required.
  • Compile information for department managers as needed.
  • General office duties as assigned (correspondence, filing, data entry, etc.)

What You’ll Need

  • High School Diploma or better
  • 1-3 Years: Customer Service Skills
  • Ability to work independently
  • Attention to detail
  • Respect for customer confidentiality
  • Listening skills
  • Microsoft Office Products experience (Word, PowerPoint, Excel)
  • Workplace Professionalism
  • Problem solving skills
  • Time management skills
  • Interpersonal skills
  • Team player
  • Detail Oriented
  • Enthusiastic

What You’ll Get:

We offer a “Total Rewards” package including:

  • Competitive compensation with incentive eligibility
  • Medical, dental and vision coverage
  • Company paid life and AD&D insurance.
  • Company paid short- and long-term disability.
  • Voluntary benefit products
  • 401k retirement savings plan
  • Flexible Spending Account
  • Paid time off
  • Tuition reimbursement
  • Employee Assistance Program (EAP)

About Us:

We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time.

Our Values:

  • Win as a team.
  • Do the right thing.
  • Make a difference every day.
  • Get it done.
  • Think big.

If you share these ideas, we’d love to hear from you

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.