IT Support Specialist

1 week ago

Indianapolis, United States Gregory & Appel Insurance Full time
Job DescriptionJob Description

We are seeking an IT Support Specialist to join our team at G&A. This position will play a crucial role in ensuring the smooth operation of our technology infrastructure. Under the guidance of the IT Manager, you will support and maintain our hardware and software systems and provide vital technical assistance to our staff and stakeholders.



  • Maintain and support the agency's hardware and software systems under the guidance of the IT Manager and System Administrators.
  • Install and configure computer systems and networking components.
  • Provide prompt technical assistance for issues related to systems, software, and hardware.
  • Resolve technology-related concerns for clients, vendors, and agency staff through various channels such as chat, email, and phone.
  • Diagnose and resolve technical hardware and software issues.
  • Enhance IT procedures and policies.
  • Administer third-party applications and websites.
  • Manage user accounts and permissions in accordance with company policies.
  • Train staff members in system applications and promote technological adaptability.
  • Develop and maintain information systems documentation.
  • Keep comprehensive records of help desk system issues and remedial actions taken to ensure timely resolution.
  • Liaise with vendors or technicians for service in case of major hardware or software problems or defective products.
  • Perform other duties as assigned.

Qualifications

Educational:

  • Bachelor's degree in computer science, Information Technology, or related field.
  • 2-4 years of experience in an IT support role or relevant experience.
  • CompTIA (A+, Sec+, Network +), Microsoft (MTA), or any relevant certification is a plus.

Technical Skills:

  • Excellent knowledge of IT systems and infrastructure.
  • Proficiency in Microsoft Office Suite, Windows 10/11 and macOS.
  • Basic understanding of network protocols and standards (like TCP/IP), routers, switches, etc.
  • Working knowledge of CRM platforms (Applied EPIC, Salesforce) is a plus.
  • Experience with remote troubleshooting techniques.


Benefits:
  • Medical, Dental & Vision
  • Short-Term & Long-Term Disability
  • Extended Holiday Weekends
  • Flexible PTO
  • Paid Parental Leave
  • Company Matching Donations
  • 401k, Roth Option & Matching
  • Life Insurance
  • Hybrid Work Environment
  • Wellbeing Coaching
  • Mental Health Sessions
  • Tuition Reimbursement
Why Work at G&A?

Gregory & Appel helps organizations and people grow through tailored risk management strategies. From helping companies with their business insurance programs and employee benefits offerings to helping individuals protect their assets – our team is the difference.

Who wouldn’t want to work for a company that:

  • Supports community involvement
  • Prioritizes diversity, equity and belonging
  • Invests in your future
  • Gives 10% of profits back into the community

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