Manager

2 weeks ago

Spokane, United States IHOP Full time
Job DescriptionJob DescriptionBenefits:
  • Company parties
  • Competitive salary
  • Dental insurance
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Vision insurance

Company Overview
Since 1958, IHOP has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and so much more. And no matter what menu items they order, theres one ingredient thats always constant a smile. Weve seen millions of smiles over the years in our restaurants and now shared in photos across our social properties. In fact, smiles are so much a part of our culture that we changed our logo to include one. This is just one of the many fun and exciting changes you can expect from IHOP. Because we know the shortest distance between two people is a smile.

Job Summary
Responsibilities
  • Develop and maintain professional functional working relationships with IHOP restaurant hourly Team Members, Corporate and Regional Team Members, and Guests.
  • Implement the IHOP Training program for all restaurant hourly Team Members to improve unit operations and the guest experience.
  • Execute annual financial, local restaurant marketing, guest service, and human resource
  • objectives, strategies, and tactics for assigned units as defined by the current IHOP Standard
  • Operating Procedures (SOP) and current operations plan.
  • Manage the dining room floor and focus on regular contact with Guests. Maintain the frequency of guest complaints within acceptable limits and handle complaints in a professional and timely manner. Ensure approved guest feedback system is in use and acted upon.
  • Comply with federal, state and local regulations that are applicable to the assigned unit.
  • Recruit, train, and retain Team Members in accordance with the current SOP and operations plan for the assigned unit. Maintain turnover within acceptable limits. Conduct ongoing coaching and administer the restaurant hourly compensation plan. Assure that performance appraisals and merit increases (if applicable) are given as scheduled. Properly document performance problems.
  • Communicate and enforce policies on
  1. sexual harassment,
  2. discrimination and
  3. diversity.
  • Maintain crew member appearance and uniform standards.
  • Ensure food follows IHOP SOP in the areas of specifications, recipes, plating, delivery, packaging and garnishes. Ensure food is presented well and served at appropriate temperatures, within standard ticket times.
  • Ensure adequate levels of food, paper, china, silverware, glassware, kitchen supplies, safety, janitorial, uniform, linen, and miscellaneous supplies. Set and adhere to pars. Order food on a timely basis. Keep inventory to a minimum with no outofstock items.
  • Ensure the proper operational condition of equipment, building structure, and premises according to federal, state and local regulations and IHOP SOP. Keep appliances and equipment wellmaintained. Keep togo packaging and supplies adequately stocked. Maintain the interior and exterior appearance of the restaurant.
Qualifications
Our ideal candidate will also have :
  • 2 - 5 years management experience
  • A degree in Hospitality, Business, or Hotel/Restaurant Management or other related field is preferred
  • Management experience in a quick-service, casual or family-dining restaurant preferred
  • Serve Safe Food Certification a plus
  • Excellent interpersonal communication skills.
  • Exceptional organization and leadership skills.
  • Dependable and reliable.
  • Must be able to work weekends and Holidays
  • Ability to work flexible hours, including nights, weekends, and Holidays.
Benefits/Perks
  • Competitive Salary
  • Vacation Pay
  • Healthcare Benefits
  • Dental Coverage

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