Delinquency Manager

Job DescriptionJob Description
Job Title: Delinquency Manager

Location: Stamford, CT (In-office)

Company Description:
Building and Land Technology (BLT) is a premier vertically integrated real estate company dedicated to developing, owning, and managing exceptional properties across residential and commercial sectors. With a commitment to innovation, sustainability, and community engagement, BLT delivers unparalleled value and quality to its tenants and stakeholders.

Position Overview:
We are seeking a proactive and results-driven Delinquency Manager to join our team at BLT. The Delinquency Manager will play a crucial role in managing outstanding debts within our residential portfolio, ensuring the timely collection of payments while maintaining positive relationships with tenants. The ideal candidate will possess strong communication skills, a keen attention to detail, and a commitment to delivering exceptional service.

Key Responsibilities for the Delinquency Manager:

• Contact tenants via phone, email, and mail to follow up on overdue rental payments and outstanding debts.
• Negotiate payment arrangements and terms with tenants in accordance with company policies and procedures, while demonstrating empathy and understanding.
• Manage and report on delinquency throughout multifamily portfolio
• Maintain accurate and up-to-date records of all collection activities, legal standing,  and communications with tenants, utilizing our property management software.
• Collaborate closely with team members to address tenant concerns and resolve payment issues effectively.
• Monitor aging reports and prioritize collection efforts based on account status and delinquency levels.
• Identify and escalate accounts that require further action, such as legal proceedings or third-party collections, in coordination with legal and compliance teams.
• Coordinate with outside counsel, legal, and collections agencies; attend housing court as needed on behalf of ownership.
• Provide regular updates and reports on collection activities to management, highlighting trends and areas for improvement.
• Track the status of former resident balances.
• Provide support to property management for monthly delinquency needs.

Qualifications of the Delinquency Manager:

• Bachelor's degree in Finance, Accounting, Business Administration, or related field preferred.
• 2+ years’ experience in collections, accounts receivable, or property management within the real estate industry.
• Knowledge of relevant laws and regulations governing debt collection practices in the real estate sector preferred.
• Strong negotiation and interpersonal skills, with the ability to navigate sensitive situations and maintain professionalism.
• Excellent communication skills, both written and verbal, with a customer-focused approach.
• Detail-oriented with strong organizational skills and the ability to manage multiple tasks efficiently.
• Proficiency in property management software and Microsoft Office Suite.
• Ability to work independently and collaboratively in a fast-paced environment.

Benefits Provided to the Position of the Delinquency Manager:

• Competitive Salary
• Medical Insurance
• Dental Insurance
• Vision Plan
• 401k Plan
• Life Insurance
• Paid Vacation
• Paid Sick Leave
• Paid holidays
• Tuition Reimbursement
• Housing Discount at BLT Owned Properties

BLT is an equal opportunity employer.

 

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