Account Manager

4 weeks ago

Waynesboro, United States NOVAE LLC Full time
Job DescriptionJob Description

CAM Superline, located in Waynesboro, PA is looking for an Account Manager to cultivate and strengthen partnerships with existing and prospective dealers through a growth-oriented and relationship-based account management strategy for our growing organization. CAM Superline manufactures high-quality, durable, dependable dump trailers, equipment haulers, utility trailers, car haulers and more.

Essential Job Duties:

  • Manage and strengthen existing accounts and establish new accounts, by planning and organizing daily work schedule to call on existing or prospective dealers.
  • Complete regular correspondence and in-person visits to existing and prospective customers
  • Provide professional and efficient communication to dealers related to sales support, quotes, product information, warranty, and service after the sale; recommending products to customers based on the dynamic needs and interests of dealers, as needed.
  • Employ a consultative approach with dealers regarding product usage, product features demonstration, pricing, availability, and overall growth strategies.
  • Respond to all requests (sales quotes, service, warranty, etc.) with a high level of urgency, empathy, and accountability.
  • Manage all aspects of order processing and order management in coordination with production leadership.
  • Monitor market conditions, industry innovations, and competitors’ products, prices, and sales for trends and changes that will affect Novae, LLC and /or our dealer network. Recommend responses to observations and implement as approved by leadership.
  • Train dealers’ team members to sell, operate and maintain new equipment, effectively communicate our value proposition, and provide updates on any new selling features.
  • Collaborate with leadership to negotiate details of dealer-specific agreements and sales incentives.
  • Proactively supply leadership and cross-functional teams with real-time reports on customer needs, problems, interests, competitive activities, and potential for new products and services; align actions with cross functional priorities and make decisions that protect and support the strategic ambitions of Novae Corporation
  • Actively participate in trade shows and conventions.
  • Manage projects for dealers internally across engineering, manufacturing, and accounting functions.
  • Assist in other areas and perform other duties, as needed (not intended to be a comprehensive list of duties)

Qualifications and Requirements:

  • Bachelor’s degree in business, engineering, or a related field preferred; or equivalent demonstrated knowledge, skills, and experience.
  • Excellent verbal, nonverbal and written communication skills.
  • Strong customer service skills with proven experience in conflict resolution.
  • Proven experience in negotiating outcomes that align with organizational strategies.
  • Experience conducting and sharing market research.
  • Strong computer skills with a working knowledge of Microsoft Office, Visual, and related software.
  • Highly motivated self-starter with an inclination to consistently apply critical and analytical thinking skills.
  • Able to balance overnight travel requirements of approximately 15% to 20% per year.
  • Must be able to pass a Department of Transportation physical in order to drive Sales truck while pulling trailers to demonstrate products to dealers while traveling.

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