E-commerce Account Specialist

Are you a motivated and organized team player? Do you value health and helping others? If you want to work with other like-minded individuals, we would love to have you join our Seeking Health team

Job Title:

E-commerce Account Specialist

Position Type:

Full-time (40 hrs/wk) Non-Exempt (hourly)

Reports To:

CEO

Location:

TN office – Waynesboro, TN

Work Days:

Monday - Friday

Work Hours:

40 hours per week with shift flexibility

Position Summary 

This position is responsible for supporting the strategic planning and overall management of our Amazon marketing and operations channel. 

Role and Responsibilities 

• Adhere to Seeking Health’s Core Values.
• Support all management and execution of e-Commerce strategy regarding our 3P selling partners across multiple platforms.
• Coordinate with internal and external marketing teams to execute all e-commerce platform marketing goals and objectives.
• Execute a monthly marketing and distribution plan.
• Internal collaboration with Supply Chain Manager on E-commerce supply chain, demand planning, forecasting, and fill rates.
• Support and establish on-going efficiencies regarding the Fulfill by Amazon (FBA)
• Serve as the main point of contact between Seeking Health, 3P selling partners, E-commerce platforms, and any paid support contractors.
• Work closely with internal wholesale and warehouse teams to support wholesale order placement and fulfillment.
• Collaborate with Customer Service team to monitor and address customer concerns and product listing issues.
• Collaborate with Quality Control department to ensure compliance and appropriate documentation.
• Oversee buy box trends and manage accordingly.
• Ensure all Amazon account issues/blocked listings are handled accordingly.
• Drive short- and long-term amazon and e-commerce strategies to meet and exceed the company’s growth goals.
• Oversee the Amazon & E-tailer, media budget, sampling, promotions, and holiday.

Roles and Responsibilities specific to Pattern relationship

• Communicate with Pattern account manager and other wholesalers, including product updates/reformulations, name changes, label changes, and new product launches.
• Provide assets: creative, copy, digital, product attributes for wholesale accounts.
• Onboard new products using Pattern’s onboarding template.
• Collaborate with Pattern account manager to provide documentation for blocked products (including live-in-hand images, COAs, etc.).
• Collaborate with Pattern marketing teams on creative assets and SEO/copy.
• Collaborate with Pattern ad manager to monitor strategy and ad spend.
• Adhere to other duties as assigned.

Qualifications, Requirements, and Preferences

• Excellent organizational skills and attention to detail are REQUIRED
• Proficient in Asana (project management software)
• Proficient or eagerness to become proficient with Amplify software
• Thorough understanding of or the ability to quickly learn about the project or product being developed.
• High level of comfort holding team members, including senior team members, accountable for deliverables and quickly flagging any areas of risk to management
• Proficient in Microsoft Office - Excel, Word, PowerPoint, WordPress, social media,
• Excellent verbal and written communication skills
• Ability to work independently and quickly in a fast, production and deadline-oriented
• Strong supervisory and leadership skills
• Project and process management experience required.
• Proven track record in working collaboratively as part of a multi-functional team and proactively inserting yourself as necessary.
• Negotiation skills preferred.

What we will offer

• Work life balance
• Competitive salary based on market data.
• Annual Profit-Sharing bonuses
• Medical, Dental, Vision benefits
• 4 weeks of paid vacation with additional sick leave
• 401(k) benefits with a 6% employer match
• Wellness and personal travel reimbursements
• Seeking Health product annual stipend at discounted rate
• Life Insurance and Short-Term Disability benefits
• 9 paid holidays + your paid day off for your birthday
• Personal & professional growth and development training
• On-site fitness center with personal trainers