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Customer Service Agent
2 months ago
- Company Matched 401K
- Health, Dental & Vision Insurance
- Long Term Disability Insurance
- Paid Time Off including Vacation, Sick & Personal Days
- Consistent Monday through Friday 40 hour Work Schedule - No nights or weekends
- Comprehensive 5 week paid training program
- $1,000 sign-on bonus
About Us
Established in 1982, Regional Home Care has a passion for making a difference in the lives of our patients. We do this by connecting with our patients, their caregivers, and healthcare professionals with superior accuracy, attention to detail and prompt and unparalleled service. This is the reason why we are the Northeast’s leading independent sleep therapy service and supplier of respiratory services and durable medical equipment.
Job Description
RHC is currently searching for full-time Customer Service Representatives. In this role, you would assist with patient needs including but not limited to helping patients understand their sleep apnea machines, troubleshoot equipment with patients, and assist with ordering supplies. We offer a team-based environment with extensive training to ensure confidence and success of our staff and patients.
Responsibilities:
- Answering incoming calls and assisting patients and/or doctor offices
- Make outgoing phone calls to new patients introducing Regional Home Care and checking patient eligibility requirements for equipment
- Processing orders with a high level of attention to detail
- Communicating clearly and professionally via phone, live chat, and email
- Gain knowledge company respiratory products and services
- Perform and process other assigned tasks on a daily basis
Required Skills:
- Excellent communicator with a passion to provide outstanding customer service
- Proficient computer skills
- Self-motivated and able to prioritize daily workflow
- Multitasker with ability to work in a fast-paced environment
- Resourceful and solution oriented with the ability to problem solve
- High school diploma / G.E.D or equivalent required
Why work at Regional Home Care?
We offer the opportunity to work with a market leading, and highly respected New England based durable medical equipment company. You will be able to really add value and make an impact on the lives of our patients, have the autonomy to manage your workload and receive ongoing training and support. We offer competitive compensation and benefits including paid vacation/sick/personal days, comprehensive medical, dental, and vision insurance, and a company matched 401k.
Company's website:
- regionalhc.com
