Associate Customer Success

3 months ago

Hicksville, United States First Advantage Full time
Job DescriptionJob Description
At PrintScan "A First Advantage Company", people are at the heart of everything we do. This mindset spans from our customers and partners, to our greatest strength: our team members. Join us if you want to say “hello” to a rewarding career, and pave the way as an industry leader in mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.  

What We Do:
We are on the frontline of recruitment enabling organizations to Hire Smarter. Onboard Faster™ First Advantage is an HR Tech company delivering innovative solutions and insights to enable our clients to manage risk and hire the best talent. Leveraging an advanced technology platform, First Advantage builds fully scalable, configurable screening programs that meet the unique needs of over 30,000 clients. Headquartered in Atlanta, GA and with an internationally distributed workforce spanning 17 countries with about 5,000 employees, First Advantage performs over 100 million screens in over 200 countries and territories annually.

Who You Are:
  • You are self-motivated and ready to “roll up your sleeves." While you are an independent contributor, you are also collaborative. You can spearhead a project and see it through from start to completion.
  • As a team player, you navigate cross-functional teams and work well with team members in other business units and departments toward a common goal.
  • An Innovator — you see gaps in current processes or workflows as an opportunity to improve and try something new.
  • A lifelong learner and always seeking out opportunities to learn and upskill, you understand the importance of thorough and secure screenings and are interested in the Human Capital sector and the confluence of people, process, and technology.

What You'll Do 
A successful Customer Success Account Associate on the Infinite ID team would excel in building and maintaining strong relationships with a diverse customer base, ensuring their seamless experience with our systems. This role involves proactive communication, effective resolution of technical issues, and insightful handling of customer feedback to continually enhance service quality. The account manager serves as a key connector between customers and the company, driving satisfaction through exceptional support and strategic problem-solving.
  • Customer Relationship Management: Serve as the primary liaison for over 300 customer sites, fostering strong, supportive relationships through regular, effective communication.
    Onboarding and Training: Conduct comprehensive training sessions for new customers ensuring a smooth integration and ongoing success.
  • Technical Support and Maintenance: Manage and resolve low level technical issues via Jira ticketing, perform site maintenance, and troubleshoot equipment problems to ensure optimal functionality and customer success.
  • Feedback Management: Actively engage with customers to gather and analyze feedback, addressing concerns and coordinating retraining sessions as needed to enhance service quality.
  • Administrative and IT Support: Handle the setup of systems for new customers and provide essential IT support for issues such as scanner or other equipment malfunctions.
  • Communication: Maintain consistent and effective communication with a diverse client base through phone and email, ensuring all support needs are promptly met.
    Documentation and Tracking: Meticulously track all support interactions to ensure issues are resolved efficiently and standards of service are maintained.
What You May Need to be Successful:
  • High school diploma required, college degree in Business Administration, Information Technology, or a related field preferred.
  • Proven track record in customer account management or a related role, ideally within a technology or IT-focused environment.
  • Strong technical ability with experience in troubleshooting and explaining complex systems effectively.
  • Highly organized, detail-oriented, and committed to providing exceptional customer service.
  • A collaborative team player with a positive attitude and a proactive approach to problem-solving.
  • This position will report onsite to our offices located in Hicksville, NY
Why First Advantage is Your Next Big Career Move  
First Advantage is going through a technology transformation We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.
Additional benefits offered to our eligible people include:
  • Medical, Vision, Dental, and supplementary benefit plans
  • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)  
  • Competitive and flexible Paid Time Off (PTO) and 8 paid company holidays   
  • Access to new tech and growth opportunities, and leaders who want to see you succeed
What Are You Waiting For? Apply Today
You have learned a little about us today – we want to learn about you If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now

United States Equal Opportunity Employment:
First Advantage is proud to remove barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Work Location – Hicksville, NY
 

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Powered by JazzHR

k6nFcU0qBY

  • Associate Customer Success

    2 months ago

    Hicksville, United States First Advantage Full time

    Job DescriptionJob DescriptionAt PrintScan "A First Advantage Company", people are at the heart of everything we do. This mindset spans from our customers and partners, to our greatest strength: our team members. Join us if you want to say “hello” to a rewarding career, and pave the way as an industry leader in mission-critical background screening...

  • Associate Customer Success

    3 months ago

    Hicksville, United States First Advantage Full time

    At PrintScan "A First Advantage Company", people are at the heart of everything we do. This mindset spans from our customers and partners, to our greatest strength: our team members. Join us if you want to say "hello" to a rewarding career, and pave the way as an industry leader in mission-critical background screening solutions to some of the most...

  • Customer Success Manager

    2 months ago

    Hicksville, United States Sandata Technologies LLC Full time

    Job DescriptionJob DescriptionAbout Sandata Technologies: Sandata Technologies is the leading supplier of software technology solutions serving home care and I/DD agencies, managed care organizations, and state payer programs throughout the United States. The Sandata solution has been implemented by 15,000 Provider Agencies, 19 State Payers, and 50 MCO...

  • Customer Support Associate

    1 week ago

    Hicksville, New York, United States WASH Laundry Full time

    WASH Laundry is a reputable organization that our clients rely on to sustain their operations, enabling them to deliver essential services throughout the USA and Canada. We are committed to fostering a sense of purpose and accomplishment in our work while adhering to our core values. Our people are our greatest asset, and we promote the growth and...

  • Customer Support Associate

    2 weeks ago

    Hicksville, New York, United States WASH Laundry Full time

    WASH Laundry is a reputable organization that our clients rely on to maintain their operations, enabling them to deliver essential services across North America. We are committed to fostering a sense of purpose and accomplishment in our work while adhering to our core values. Our employees are our greatest asset, and we actively promote the growth and...

  • Customer Support Associate

    1 week ago

    Hicksville, New York, United States WASH Laundry Full time

    About WASH Laundry:WASH Laundry is a trusted partner for our clients, enabling them to deliver essential services across North America. We are committed to fostering a sense of purpose and accomplishment in our work while adhering to our core values. Our organization prioritizes the growth and development of our talented workforce, which is vital for the...

  • Customer Service Associate

    1 month ago

    Hicksville, United States OMI Inc. Full time

    Job DescriptionJob DescriptionWe are a local marketing and business development firm in the heart of New Hyde Park. We have partnered with some of the nations largest telecommunication companies to assist them with generating new customer acquisitions and bring awareness to their new products and services available. We are seeking a Customer Service...

  • Associate Customer Support

    2 weeks ago

    Hicksville, United States WASH Laundry Full time

    WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and ParkSmart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of...

  • Associate Customer Support

    4 weeks ago

    Hicksville, United States WASH Laundry Full time

    WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and ParkSmart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of...

  • Customer Service Associate

    2 weeks ago

    Hicksville, New York, United States First Advantage Full time

    Become a Part of First Advantage At First Advantage, we place a strong emphasis on our people, encompassing customers, partners, and our dedicated team members. If you are eager to embark on a rewarding career and contribute to essential background screening solutions for leading Fortune 100 and Global 500 companies, we invite you to explore this...

  • Customer Service Sales Associate

    2 weeks ago

    Hicksville, New York, United States RAL Supply Group Inc Full time

    Position Overview: The Sales Associate will be responsible for effectively presenting and selling the company's diverse product offerings, programs, and services, contributing to consistent growth aligned with company projections.Key Responsibilities:Maintain comprehensive knowledge of all primary product lines.Stay updated on order entry processes, product...

  • Customer Service Front Counter Associate

    2 weeks ago

    Hicksville, New York, United States Chick-fil-A Full time

    Position Overview:At Chick-fil-A Hicksville, the role of a team member transcends mere employment; it is a pathway to personal growth and development. Team members are entrusted with the vital task of ensuring that every guest enjoys an outstanding dining experience.Key Responsibilities:The primary duty of our front counter personnel is to deliver...

  • Junior Marketing and Sales Associate

    4 weeks ago

    Hicksville, United States ACI Inc Full time $48,000 - $52,000

    Job DescriptionJob DescriptionAce Concepts Inc. is on a mission to find a Junior Marketing and Sales Associate who can continue to build our reputation for being the most successful, creative, and groundbreaking consulting firm in the Garden City area. While others are just getting started, we have been diligently perfecting our craft and staying two steps...

  • Junior Marketing and Sales Associate

    1 month ago

    Hicksville, United States ACI Inc Full time

    Job DescriptionJob DescriptionAce Concepts Inc. is on a mission to find a Junior Marketing and Sales Associate who can continue to build our reputation for being the most successful, creative, and groundbreaking consulting firm in the Garden City area. While others are just getting started, we have been diligently perfecting our craft and staying two steps...

  • Junior Marketing and Sales Associate

    4 weeks ago

    Hicksville, United States ACI Full time

    Ace Concepts Inc. is on a mission to find a Junior Marketing and Sales Associate who can continue to build our reputation for being the most successful, creative, and groundbreaking consulting firm in the Garden City area. While others are just getting started, we have been diligently perfecting our craft and staying two steps ahead of industry trends. The...

  • Junior Marketing and Sales Associate

    3 weeks ago

    Hicksville, United States ACI Full time

    Ace Concepts Inc. is on a mission to find a Junior Marketing and Sales Associate who can continue to build our reputation for being the most successful, creative, and groundbreaking consulting firm in the Garden City area. While others are just getting started, we have been diligently perfecting our craft and staying two steps ahead of industry trends. The...

  • Warehouse Associate

    2 months ago

    Hicksville, United States Capstone Logistics, LLC Full time

    Shift: Shift: Sunday night - Thursday night 11pm - finishCompensation:$19/HourCapstone is a North American supply chain solutions partner with over 650 operating locations, 19,000 associates, and 60,000 carriers. We specialize in freight management, warehouse and distribution center support, last-mile delivery, supply chain analytics, optimization, and more....

  • Warehouse Associate

    2 weeks ago

    Hicksville, United States Capstone Logistics, LLC Full time

    Shift: Shift: Sunday night - Thursday night 11pm - finishCompensation:$19/HourCapstone is a North American supply chain solutions partner with over 650 operating locations, 19,000 associates, and 60,000 carriers. We specialize in freight management, warehouse and distribution center support, last-mile delivery, supply chain analytics, optimization, and more....

  • Parts Associate, Driver

    3 months ago

    Hicksville, United States WASH Laundry Full time

    WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and ParkSmart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of...

  • Parts Associate, Driver

    2 months ago

    Hicksville, New York, United States Wash LaundrySystems Full time

    WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and ParkSmart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of...