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Mitigation Lead Technician

1 month ago

Houston, United States ServiceMaster TRS Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k) matching
  • Competitive salary
  • Health insurance
  • Paid time off

Position Overview
Monitors and inspects tasks for restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepares and reviews documentation to include notes, photos and documents according to company policies and procedures. Explains processes used to complete active jobs and next steps to resolution in person to customers. Supervises technician(s) assigned to the job ensuring safety and operational standards are being followed and met during active jobs.

Minimum Position Requirements:
IICRC WRT Certification required. (Additional ASD, AMRT certifications preferred)
Good Driving Record
Professional Appearance
Dependability & Timeliness
Ability to engage in strenuous restoration work
2yrs Experience in Water Damage Mitigation

Primary Responsibilities:
Lead technician directs mitigation efforts as the onsite supervisor.
Responsible for all documentation on losses to which they are assigned.
Responsible for the safety and conduct of assigned team members.
Responsible for the completion and accuracy of moisture drying logs.
Primarily responsible for communication with homeowners and insurance adjusters.
Is available 24 hours during on-call scheduled days.

Additional Responsibilities:
Shows respect and caring attitude to each customer and customers property.
Assists other divisions, (Contents, SRM, Recon) when assigned.
Understands Insurance Program SLAs and maintains compliance on assigned jobs.
Drives courteously and follows all motor vehicle laws.
Assists Managers, Supervisors and other crew chiefs on projects as requested.
Follows Company Policies & Procedures.
Respects co-workers, supervisors and managers.
Communicates clearly and professionally with others.

Physical Demands and Working Conditions
Incumbent must be prepared to:
  • Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
  • Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
  • Express or exchange ideas with others and receive and act on detailed information given.
  • For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
  • Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

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