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Lead IT Technician/coordinator

4 months ago

Houston, United States F2ONSITE Full time

**Onsite Lead IT Technician/Coordinator - Houston, TX**
- Requires Technical Project Coordinationt/Management and Logistics Experience
- Must be ok with local travel and able to work independently.
- Must have experience leading a team, team scheduling, reporting and working with logistics.
- Working with executives/high level executives is a plus.
- Project Timeline - June 2024 - December 2024
- Monday-Friday - 40 hours

**Job Summary**
Desktop Support Technician is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

**Responsibilities**
- Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
- Provide support to client identified VIPs
- Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
- Perform Install/Move/Add or Change (IMAC) activities.
- Perform all assigned desk-side support activities
- Display outstanding technical and professional services skills at all times
- Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
- Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
- Understands and follows all documented service operations policies and procedures.
- Other duties or certifications may be assigned to meet business needs

**1. Project Planning and Execution**:

- Lead the planning, execution, and closure of IT Field Services projects, ensuring alignment with organizational goals and objectives.
- Contribute to the development of project plans, timelines, and budgets, and monitor progress against milestones.
- Coordinate with stakeholders to define project scope, objectives, and deliverables.
- Travel may be required to oversee project deployments or meet with clients/vendors.
- Assist with logistics for equipment and facility readiness.

**2. Resource Management**:

- Allocate resources effectively to meet project requirements and optimize utilization.
- Coordinate with internal teams, contractors, and vendors to ensure timely delivery of materials and services.
- Monitor resource allocation and adjust as necessary to mitigate risks and address project constraints.
- Conduct training and orientations for project resources.

**3. Risk Management**:

- Identify project risks and develop mitigation strategies to minimize their impact on project outcomes.
- Proactively address issues and obstacles that arise during project execution, ensuring timely resolution.
- Monitor project performance metrics and implement corrective actions as needed to stay on track.

**Requirements**:
**Education and Experience**:

- Typically requires technical school certification or equivalent of 1-2 years of relevant experience
- Knowledge of relevant software and hardware systems
- May require additional customer-specific certifications or training as required

**Skills**:

- Excellence in communication and customer-facing skills
- Strong oral, written and interpersonal skills
- Ability to follow instructions and processes with mínimal instruction
- Ability to lift and or move various computer equipment up to 50 lbs.
- Must own a basic repair kit
- Additional requirements may exist if offer of employment is extended

**Additional Information**
- F2OnSite supports and adheres to all state laws regarding background checks.

**About F2OnSite**

F2OnSite is the fastest growing Onsite I.T. Services company in the United States and is ranked in the Top 25 fastest growing privately held companies overall. We are looking for the best and brightest technical talent to work in the field for our customers. We Are the “Boots on the Ground” for our customers. Our tag line of “Relax, we got this” isn’t just marketing: it’s the reality of who we are as a company. Our Field Engineers are the heart of the company, and we care about your success.

F2OnSite is an equal opportunity employer. We do not discriminate due to race, color, creed, ethnicity, sex, sexual orientation, or any other factor. Military Veterans are encouraged to apply.

**Job Types**: Full-time, Contract

Pay: $32.00 - $35.00 per hour

Expected hours: 40 per week

Schedule:

- 8 hour shift

Application Question(s):

- Are you currently working?
- What is your minimum and desired hourly rate requirement?

Work Location: In person