Contact Center Representative

2 weeks ago

Trenton, United States CREDIT UNION OF NJ A FEDERAL CREDIT UNION Full time
Job DescriptionJob Description

Why Work for Us

At Credit Union of New Jersey, you'll find a member-centric culture built around helping our members and giving back to our community. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

In addition, you will enjoy a robust benefits package that demonstrates our dedication to employee satisfaction to include but not limited to:

  • Excellent compensation
  • Benefits package for all full-time employees including medical, dental, prescription and vision insurance
  • 401(k) plan, with company match
  • Tuition reimbursement
  • Life & disability insurance
  • Voluntary supplemental life insurance
  • Flexible spending accounts
  • Paid time-off
  • 11 Paid holidays
  • Receive continuous training and developmental opportunities to help employees achieve their goals
  • Credit Union Membership
  • Employee discounts on credit union products and services
  • Community Outreach through our Foundation

Responsibilities include, but not limited to:

  • Answers telephone inquiries from members regarding loan and deposit services; credit debit and ATM cards; account information, transfer requests, withdrawals, stop payments, check supplies, or any other member request concerning products and services of the credit union.
  • Responds to the members’ inquiries regarding the operation of accounts, access to services, account usage charges, interest rates on savings and loan products, resolving account discrepancies, and assisting members to make the most effective use of services offered by the credit union.
  • Operates a computer CRT terminal to access the member’s account information and accurately record member transactions and information requests.
  • Takes loan applications on the phone and communicates decisions within 24 hours to the members.

Minimum Requirements:

  • High school diploma required or general education degree (GED); plus one to three years related experience and/or training; or equivalent combination of education and experience.
  • Strong analytical abilities, highly motivated, goal oriented, excellent member service skills, good communicator, strong organizational and interpersonal skills.

This individual must be available for scheduling during Credit Union operating hours. Staffing assignments are periodically adjusted to meet business needs. This position could be transferred to another office in the same geographic region at any time.

We are an Equal Opportunity Employer

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