Deposit Operations Representative

2 weeks ago


Houston, United States Golden Bank NA Full time
Job DescriptionJob Description
  • Perform Daily Large Item Review of Inclearing Checks
  • Reconcile Item Processing outages - Suspense Proof deposit items
  • Process deposit item adjustment from Chase
    1. NCI images
    2. Duplicated capture items
    3. Encoding errors
  • Perform Bookkeeping mail and notice delivery duties.
  • Provide backup support for Chargeback and Return Items
  • Provide backup support for reconciling daily Cash – Teller
  • Knowledge of the Bank’s current digital banking products/services offering
  • Provide operational support, including troubleshooting and issue resolutions, for all digital banking solutions (ACH, Wires, Remote Deposit Capture, Merchant Card Processing, Bill Pay and Online/Mobile Banking)
  • Process business and consumer online banking enrollment including verification of owners and system setup
  • Assist in research of bill payment transactions using Master software application.
  • Review daily and monitor activity on the following reports:
    1. Closed account report,
    2. Teller file maintenance report
    3. Online Banking Report
    4. Backoffice Report
  • Assist password reset and account reactivation for customers
  • Respond to Customer Service emails from online banking and bank website
  • Monitor NSF Returned items reports and OFAC reports from Master software application
  • Reconcile in house account
  • Contact Jack Henry support to resolve any Online/Mobile Banking or bill payment issues.
  • Communicate frequently and clearly with bank’s business units for sales and operational support
  • Quickly answer online customer inquiries via the phone in a friendly and courteous manner
  • Provide first call resolution while following strict procedures that meet compliance guidelines
  • Identify and offer customers the products and services they need and want to succeed financially
  • Operates as a team player.
  • Performs other duties and/or projects as assigned.
  • Regular and predictable attendance and punctuality


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