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Resolution Specialist II at NW Expressway

3 months ago

Oklahoma City, United States Communication Federal Credit Union Full time
Job DescriptionJob Description

Our Benefits

  • $1,000 Welcome Bonus after 90 days
  • Competitive Pay with advancement opportunities
  • Performance Incentives
  • 11 Paid Holidays
  • Paid Time Off (Starting at 16 days per year with Years of Service Increases)
  • 200% 401(k) Match up to 5%
  • Medical Plans with a $5.00 Employee Only Per Pay Period Plan
  • Dental, Vision, Short-Term Disability Insurance
  • Hospital and Accident Indemnity Plans
  • Employer paid Basic Life and AD&D Insurance
  • Employer paid Long-Term Disability Insurance
  • Flexible Spending Accounts- Medical and Dependent Care
  • Tuition/ Educational Assistance
  • Employee Perks and Discounts

Communication Federal Credit Union has proudly served its' members for over 80 years and was ranked the #1 Credit Union in Oklahoma by Forbes for 2020-2021. We are committed to our local communities, providing financial education, and supporting local organizations.

We are passionate about the credit union philosophy of "People Helping People" and empower our team members to deliver on that promise. Working at CFCU means working alongside a diverse group of financial professionals to create exceptional member experiences. Our culture encourages trust, collaboration, and communication enabling each of our employees to have a meaningful impact on our organization and in the communities we serve.

As a Resolution Specialist II you will notify or locate borrowers with delinquent accounts and attempts to secure payment to the credit union in compliance with policies and procedures. Recovery of monies owed to credit union may include issuing garnishments, levies, repossessions, or other actions as approved to minimize delinquency rate and offset loan losses.


Who You Are:

  • Professional, well-developed written and oral communication skills. Ability to write routine reports and correspondence using proper English grammar. Must be able to talk to others and convey information effectively.
  • Knowledge of regulations regarding collections with ability to read and interpret loan and legal documents.
  • Intermediate mathematical requirements required (calculations and concepts involving decimals, percentages, fractions, etc.).
  • Strong attention to detail and accuracy is a must.
  • Ability to organize and prioritize tasks in a timely manner.
  • Ability to adapt to changes in the workflow; manages competing demands and able to deal with frequent change, delays, or unexpected events.

What You'll Do:

  • Locates and notifies members with delinquent accounts arranging debt repayment or establishing repayment schedule; advises of further necessary actions and strategies. Contact members by phone, mail, or email. Follow skip tracing procedures to obtain pertinent information as needed.
  • Identifies seriously delinquent accounts in a timely manner and upon approval, proceeds with corrective action. If repossession of collateral is necessary, work closely with repossession agent and leadership team for disposition.
  • Resolution Specialist II works dedicated queue with a call quota of 15 calls per hour until dedicated queue has been completed.
  • Works with attorneys and ROE's (rep. of estate) to handle deceased memberships.
  • Initiates modification process with members who may need additional assistance for Hardship.
  • Enters information about collections efforts and status of member accounts in designated records of the credit union via core processor or collection software such as Temenos.
  • Handles payment history disputes and answers or resolves questions from branch-level staff.

Education and Experience:

  • Two or more years' experience in credit or collections in a financial institution or lending environment required.
  • High school diploma or G.E.D.

Any combination of education, training and experience which provides the



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